Senior Quality Engineer - Projects

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We’re all part of the same crucial mission, no matter what function we support – it’s to provide safe, clean water for the world, and to protect our planet’s most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

To provide leadership in Quality Assurance by ensuring that the company meets or exceeds customer requirements by developing, improving, and maintaining a consistent methodology for compliance and continuous improvement. Focus areas include the Management of Customer Quality, New Product Development Quality, Supplier Quality, Production Quality, Sustaining Quality for the Large Project area, and Quality Business Systems.

This position is based at our St. Pauls, NC manufacturing location. The majority of your duties will be performed in an office environment. This position will focus on our new products, specifically within the Large Project area, with the goal of bringing new products to market and fully supporting them in the field. This role will be a corporate role with influence on individual sites being the primary operating mode.

This position reports to the site Quality Manager.

Note:

Relocation assistance is available.

The Sr. Quality Engineer
- Large Projects, should have a diverse background including career experience in other functional areas in addition to Quality. The ideal candidate will be curious and able to work effectively with ambiguity. The role will help to set standards needed for Large Projects.

Travel required:

Up to 50%

• Leadership in Customer Quality issues – Working with Watts manufacturing sites and Customer Service, to establish and maintain best practices in Customer Quality assurance to include
  • Root cause/corrective action and follow up.
  • Program management of customer issues.
  • Tracking, trending, and reporting customer issues.
  • Global resolution of these issues as needed.
  • Elevating Customer Interaction Standards for all of Quality.
• New Product Introduction/Development for Large Projects
  • Be an integral team member/quality practitioner of the NPD process (NPD process = Quality Process).
  • Ensure adherence to the pragmatic application of the NPD process; assist in active requirement management.
  • Ensure new products are fully grounded with procedures, active requirement management/development/verification, sampling and quality plans, required certifications, and all classic quality requirements for launch.
  • Continuously assess performance and close gaps.
  • Promote best practices and norms for this process and ensure adherence.
  • Develop, track, score, and improve NPD Quality metrics.
• Supplier Quality – Working with Corporate Supplier Quality, initially in the focus area of Large Projects
  • NPD verifications for suppliers of Large Projects.
  • Ensure Supplier capability assessments/quality audits are complete for Large Projects.
  • Support Supplier Development to ensure suppliers meet documented requirements.
  • Communicate with suppliers concerning PPAP, SCAR, and CI activities.
  • Enforce proper supplier management processes.
  • Interface with Materials Management.
• Liaise/connect across sites on key Quality Assurance issues including
  • Sharing best practices in Production Quality management, Supplier Quality Management, Regulatory, and certifications best practices, domestic or international Codes and Standards activities, and the NPD process.
  • Promoting those standards across all Watts sites.
  • Supporting the Quality Council.
  • Staying updated re: site certifications/audits.
  • Advancing Quality tools across the business including robust RCCA, PPAP, gage R&R’s, SPC, process controls, process/product audits, etc.
• Maintain and support the Corporate Quality Operating System including
  • Support MOR analysis and reporting.
  • Data reporting…