Quality Manager

The Position

The Quality Manager is responsible for maintaining and continuously improving Equilibar’s Quality Management System (QMS) to ensure our products, processes, and customer solutions consistently meet internal, regulatory, and customer requirements. This position works across Engineering, Production, Customer Support, and other teams to identify quality issues, determine root causes, implement effective corrective actions, and ensure learnings are incorporated into the organization.

Quality Manager – Equilibar

Location:

Fletcher, North Carolina

Reports to:

President, Equilibar

The Quality Manager is responsible for maintaining and continuously improving Equilibar’s Quality Management System (QMS) to ensure our products, processes, and customer solutions consistently meet internal, regulatory, and customer requirements. This position works across Engineering, Production, Customer Support, and other teams to identify quality issues, determine root causes, implement effective corrective actions, and ensure learnings are incorporated into the organization.

The Quality Manager serves as a key resource and responsibility for quality-related problem solving, documentation, audits, and continuous improvement, training, and safety. This position also supports customers with quality and compliance requirements, including customers in highly regulated industries such as biopharmaceutical manufacturing. Success in this role requires a hands-on approach, strong technical problem-solving skills, attention to detail, and the ability to work collaboratively across the organization.

Success also includes strong audit performance, conformance to applicable quality and customer requirements, accurate and useful documentation, timely follow-up on quality actions, and effective development of the quality team. Most importantly, the role helps build a culture where quality is used to solve problems, improve processes, and consistently deliver products and solutions that meet or exceed customer expectations.

This is a full-time, hybrid position based out of Fletcher, NC.

• Maintain and support Equilibar’s QMS and ensure established quality processes are being consistently followed and remain effective.
• Coordinate required quality activities, meetings, reviews, and documentation and support programs related to internal audits, verification, corrective and preventive actions, risk management, continuous improvement, training, safety, management review and environmental requirements.
• Work with process owners to identify gaps, follow up on required actions, and ensure quality issues are appropriately addressed.

• Facilitate the investigation of quality issues and customer concerns using structured root-cause analysis and problem-solving methods.
• Work with Engineering, Manufacturing, Customer Support, and other teams to develop and implement corrective actions, verify their effectiveness, and identify opportunities to prevent recurrence.
• Review customer support cases and recurring issues to identify trends, determine when additional investigation or escalation is needed, and ensure important learnings are captured and communicated.

• Coordinate internal and external quality audits and serve as primary contact with Equilibar’s certification and registration bodies.
• Maintain awareness of applicable quality standards, regulations, and industry practices and ensure required audits, documentation, training, and follow-up activities are completed.
• Support process owners in addressing audit observations and implementing corrective actions.
• Support customer quality reviews, questionnaires, audits, and requests for…