Warranty Supervisor

Position Warranty Supervisor

Location Arden, NC

Borg Warner is a global product leader in delivering innovative and sustainable mobility solutions. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At Borg Warner, we constantly work towards our vision of a clean and energy-efficient world.

Borg Warner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. We believe the health and safety of our employees are a top priority.

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and vision for the future. We offer positions locally and globally with over 80 locations in 19 countries. If this position energizes you and you feel you can help us achieve our mission and vision, you may see the list of requirements and feel you do not meet all of them.

However, remember that Borg Warner thinks differently. If your qualifications align with the majority of those outlined in this job description.

All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:

• Day 1 Medical Coverage with potential of no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1

Salary Range: $115,200 - $162,000

The Borg Warner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is in the beautiful mountains of Western North Carolina. The Warranty Supervisor leads the site warranty management process and serves as the site owner for warranty performance, field failure analysis, warranty cost reduction, customer warranty issue resolution, and field-risk reduction.

This role provides cross-functional leadership across Quality, Engineering, Manufacturing, Finance, Supply Chain, Program Management, and Customer-facing teams to identify failure trends, drive corrective actions, reduce warranty exposure, and improve product reliability. The position is expected to build a proactive warranty culture focused on prevention, lessons learned, data-driven decision making, customer satisfaction, and continuous improvement while supporting deployment of Borg Warner warranty governance, process standards, analytics, and capability development.

Lead the plant warranty management process and ensure effective execution of corporate, customer, and site warranty requirements. Analyze customer warranty claims, returned parts, field failures, service data, teardown results, and warranty databases to identify emerging risks and repeat failure patterns. Maintain visibility of open warranty issues, including top warranty concerns, field returns, warranty 8

Ds, corrective actions, and customer response status. Drive reduction of warranty incidents / R/1000, repeat failures, and current or future customer field exposure. Facilitate warranty review meetings and communicate risks, trends, and performance updates to plant leadership and regional or global warranty forums. Develop front-end warranty projections for inclusion in the RSM early in program based on similar products’ performance. Manage customer claim acceptance/disputes and financial reimbursement and maintain records accordingly.

Serve as the primary site representative for warranty-related customer concerns, field failure escalations, and customer warranty reviews. Support customer visits, technical reviews, warranty claim discussions, and field-performance investigations. Review customer warranty contract proposals to provide feedback on potential impacts to Borg Warner and make recommendations regarding terms and conditions. Coordinate clear and timely customer responses related to warranty returns,…