Customer Service Rep Retail

Customer Service Rep Retail 304 - Full Time Job Description

Posted Friday, June 12, 2026 at 4:00 AM

The role of a Customer Service Representative (CSR) at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, and accurately and efficiently conduct various financial transactions while creating a welcoming environment in support of our Company Policies, Core Values, and Operations Priorities. The CSR is responsible for ensuring store safety procedures are followed, meeting food safety and sanitation standards, and ensuring that food quality, consistency, and selection meet company standards and expectations.

Benefits

• Anniversary Bonus ($50 every 6 months)
• Paid time off after 6 months
• 401k Retirement Plan with Company Match/Profit Sharing
• $0.25 weekly fuel discount (per gallon)
• Holiday Savings Club
• Bi-Annual Reviews
• Health Insurance
• Short Term Disability
• Tuition Assistance

Essential Duties and Responsibilities

• Report for scheduled shifts on time, in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy.
• All teammates are required to be cross‑trained and proficient in performing all retail and food service responsibilities associated with the CSR role to ensure operational flexibility and team support.
• Perform all assigned tasks and functions in a way that keeps your work environment, teammates, and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions or hazards to your Store Safety Coordinator or GM.
• Provide customers with fast, friendly and accurate service. Ensure that each customer is respected and leaves our store feeling appreciated. Immediately report any customer‑related issues or special requests to management.
• Maintain an organized work area, a clean and properly stocked sales floor, and spotless restrooms every hour of every day.
• Ensure the cleanliness of the exterior building, grounds, and forecourt.
• Protect company assets, including cash and inventory. Follow all cash‑handling policies and procedures and accept responsibility for accountability.
• Adhere to all company policies and all local, state and federal regulations regarding age‑restricted sale. During the purchase of an age‑restricted item, the customer must be asked if they are of legal age to purchase the product with proper  customer appearing under the age of 40 must produce valid identification for verification.
• Help ensure compliance with merchandising, pricing, food service and administrative requirements established by The Spinx Company.
• Set a positive tone within the store and demonstrate knowledge of all essential store functions.
• Follow the proper flow of communication as outlined in the Store Operations Communication Guideline.
• If the location has self‑checkout, teammates may assist customers and expedite the line at the self‑checkout area.

Core Values

• Customer Focus – Our customers come first, and they are our partners in creating value.
• Teamwork – We work together to meet our goals, creating a fast, friendly, and fun work environment.
• Committed to Quality – We aim for the highest level of quality and shared responsibility, following safety policies and procedures.
• Accountability – We accept our individual and team commitments and take responsibility for our actions.
• Passionate – We show pride, enthusiasm, and determination, maintaining a positive and optimistic attitude.
• Community Centric – We commit to giving back to the communities we serve, engaging as a community partner.

Qualification Requirements

The CSR must be available to work a variety of shifts including nights, weekends, and holidays. The role may require periodic participation in company‑sponsored training classes. The CSR must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Skills

Effectively present information to customers, associates, and management; read, analyze, and interpret financial reports and legal documents; respond to common inquiries or complaints; speak,…