HCVR Cage Cashier-Level I Third Shift Job Murphy North Carolina USA,Retail

Position: HCVR Cage Cashier-Level I (Full Time; Third Shift)
Location: Murphy

Cage Cashier

Provide excellent customer service to gaming and internal guests through cashier transactions while ensuring all funds are secure and accounted for.

Essential Duties and Responsibilities:

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Responsible for all funds entrusted during an assigned shift

Deliver excellent customer service to all gaming guests

Understand and comply with all government regulations

Understand and comply with government Anti-money Laundering regulations. Know when and how to submit a Suspicious Activity Incident Report (SAI). Know the red flags of suspicious transactions or activities

Understand what information is needed to complete Currency Transaction Reports (CTR's), Monetary Instrument Logs (MIL's) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms

Able to process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions

Process cashiering transactions for guests including cashing checks, chip redemptions, markers and payments, credit card advances, bill breaking and other transactions

Able to handle extremely large chip transactions accurately utilizing calculation tools to determine correct payout as well as correct payment to the guests

Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA Floor Monitor, checking and entering all customer data needed to comply with government regulations

Identify customers who may be trying to structure transactions or evade or circumvent identification requirements

Able to work all front line, employee, chip bank, marker bank, poker cage, F &B and bank positions

Able to complete all paperwork accurately, verifying play before payment to comply with Title 31 and Know Your Customer regulations

Utilize computer workstation for majority of the functions of the cashier job.

Count and process chip transactions accurately

Process jackpot payouts, verify W2-G paperwork

Exhibit sound decision-making

Work in box office assisting with ticketing for event center shows

Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions

Proactive with customer incidents and able to solve issues or contact supervisor to help ensure resolution with guests

Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Flexible to work additional hours, shifts and days off when needed and flexible with daily assignments

Minimum Qualifications:

High school diploma or GED required

Six months cashier/cash handling experience preferred

Must demonstrate the following essential knowledge and skills:

Basic math skills

Intermediate computer skills

Basic 10 key adding machine skills

Good oral and written communication skills

Excellent interpersonal skills

Ability to handle multiple priorities in a fast-paced environment

Attention to detail

Willing to learn and to be adaptable

Ability to work independently

Neat, professional appearance with excellent personal hygiene

Documented teamwork behaviors and attitudes

Clean criminal record concerning finances

Physical, Mental, and Environmental Demands:

Must be able to lift 50 pounds

Must be able to stoop, bend, reach, kneel, twist and grip items

Must be able to stand on feet 3 hours at a time

Must be able to respond to visual and aural cues

Must be able to read, write, speak and understand English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke

Must be able to work a flexible schedule including weekends, evenings and holidays