Sales Support Associate

The Sales Support Associate is the operational backbone of the sales team. This role ensures the day‑to‑day sales process runs smoothly by managing phone and walk‑in customer interactions, supporting order entry and fulfillment accuracy, generating availability communications, and handling regulatory compliance tasks. The role also owns inventory management — maintaining accurate, real‑time crop data and translating that information into actionable insights for both the sales and production teams.

The ideal candidate is a team player, highly organized, service‑oriented, detail‑focused, and thrives when helping others succeed.

• Answer inbound phone calls and direct inquiries to the appropriate sales representative.
• Provide excellent service to walk‑in and pick‑up customers, representing Panoramic Farm’s standards of quality and professionalism.
• Support sales representatives by completing order entry for incoming orders and maintaining accurate customer records.

• Maintain accurate and up‑to‑date crop status in the inventory software system, including cycle/scrap counts, specifications, buffer levels, and comments.
• Perform regular inventory and scrap counts; document scrap reasons for reporting purposes.
• Make recommendations on crops that should be discounted or promoted based on current inventory age and condition.
• Allocate and protect mother‑stock required for propagation.
• Oversee inventory of branded and perennial tags; ensure tags are received and organized for all required crops.

• Generate weekly product availability emails and crop notes to inform customers of current crop status.
• Collaborate with the entire sales team to produce visually engaging email blasts to promote available inventory; capture photos for the weekly crop photo email blast.
• Assist the sales team by obtaining on‑demand counts and photos for customer inquiries.
• Advise the sales team promptly of any inventory issues or changes that could impact customer orders.
• Participate in weekly sales meetings.

• Walk crops regularly with the growing team, serving as an additional set of eyes on pest pressure, spacing, pruning needs, and overall crop health.
• Alert the growing team to any concerns observed in the field.
• Participate in daily production meetings.

• Submit USDA applications for Boxwood Phytosanitary Certificates and schedule required inspections in a timely manner.

• Minimum two-year degree OR two years of horticultural or nursery industry experience preferred.
• Ability to tolerate outdoor working conditions; physically able to walk on gravel and slick surfaces and move up to 85 lbs.
• Proficient in Microsoft Office; experience with inventory or order management software preferred.
• Excellent written and verbal communication skills.
• Genuine interest in plants; familiarity with shrubs, perennials, and grasses a plus.
• Spanish language skills are a plus.

• Warm, "here to help" attitude; genuinely looks for ways to serve the team.
• Detail‑oriented and focused; accuracy in data entry, order verification, and inventory tracking is non‑negotiable.
• Self‑motivated and proactive; anticipates needs and flags problems early without being asked.
• Positive attitude in a fast‑paced, ever‑changing environment.
• Collaborative and comfortable working with multiple departments, including sales and production.
• Teachable with a desire to learn and improve both self and the team.