Employee Relationship Manager - Affiliated Banking

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. The Employee Relationship Manager, within PNC’s Financial Wellness Solutions, will be primarily based in Raleigh, NC and will help improve employee financial wellbeing, strengthen financial awareness, and increase convenience through digital banking that includes money management tools.

• Deliver financial wellness solutions and programs to the workforce of commercial and corporate banking clients and prospects.
• Acquire and deepen relationships across all applicable financial wellness solutions.
• Lead and collaborate with a wide range of partners to achieve business results.
• Generate consumer acquisition through proactive lead generation, appointments, and referral generation.
• Deliver a differentiated client experience from acquisition through onboarding and ongoing servicing support.
• Manage and grow a portfolio of clients by leveraging tools and resources to maximize business results.
• Work across a broad range of partners, identify the resource or team best equipped to meet customer needs, and introduce the client accordingly.
• Hold partners accountable for routine updates and referral follow up.
• Differentiates the customer experience through conversation and presentation skills, creating exceptional experiences at events in a variety of external locations.
• Deliver customer wellbeing through tailored solutions aligned with customer needs.
• Solve customer problems courteously and with urgency, escalating where necessary.
• Advocate for clients and prospects, identifying trends and unique needs of the workforce.
• Influence annual marketing and communication plans based on workforce knowledge and/or client needs, including support materials, media, and content.
• Leverage tools to help customize annual plans, including participant surveys and utilization reports.
• Keep the team informed of services via Edge reports and attend relationship review meetings as necessary.
• Collaborate with internal/external partners to update materials as needed.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. The following list highlights the preferred skills.

• Client Relationship Building
• Community Development
• Competitive Strategies
• Customer Loyalty
• Group Problem Solving
• Negotiation
• New Business Development
• Relationship Management
• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Product and Services Selling
• Understanding Customer Needs

Roles at this level typically require an Associate’s or equivalent degree, plus 4+ years of related business or functional experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. No specific certifications are required.

• Medical and prescription drug coverage, including a Health Savings Account
• Dental and vision coverage
• Employee and spouse/child life insurance
• Short‑ and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account and backup child/elder care options
• Adoption, surrogacy, and doula reimbursement
• Educational assistance for select programs
• Robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and years of service

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to Section 19 of the Federal Deposit Insurance Act and any applicable state or federal regulations. All relevant privacy notices and equal opportunity statements apply.