Mobile Associate, Bilingual | Spanish, Retail Sales

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The position requires building proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate network coverage and service benefits, completing required training, and contributing to a seamless customer experience.

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Mobile Associates are eligible for hourly training pay during the first 90 days and, upon completion, may be promoted to Mobile Expert with an annualized incentive target of up to $18,000 per year. Full‑time employees are guaranteed a minimum of $20 per hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Perform additional duties and projects as assigned by business management.

• High School Diploma/GED (Required)
• Six months of customer service and/or sales experience, preferably in a retail environment (Preferred)

• Passionate customer advocate who enjoys connecting with customers and having fun in the role (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

• Travel Required:
  
  No
• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) matching
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back‑up care and childcare subsidy
• Tuition assistance and college coaching
• Short‑term and long‑term disability coverage
• Voluntary accidental, life, disability, and long‑term care insurance
• Mobile service and home internet discounts
• Commuter and transit programs

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please request accommodation by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.