Automotive Service Advisor

Job Details

Job Location:

Crossroads Ford of Siler City - Siler City, NC 27344

Position Type:
Full Time We are seeking a proven Service Advisor ready to excel in a fast-paced, high-volume dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.

• Own the customer experience from check-in to vehicle delivery
• Serve as the key link between customers and technicians
• Present recommended services clearly and confidently to drive repair orders
• Prioritize work effectively to maximize shop efficiency and customer satisfaction
• Deliver prompt, professional responses to all customer inquiries
• Build long-term customer relationships that drive loyalty and repeat business
• Ensure every guest leaves with a first-class dealership experience

• 2+ years automotive service advisor experience
• Proven CSI performance and strong customer retention skills
• Excellent communication and relationship-building abilities
• Strong problem solver who thrives in a fast-paced environment
• Computer proficient (Reynolds & Reynolds experience a plus)
• Professional appearance and positive, high-energy attitude
• Valid driver’s license with clean record
• Must pass background and drug screening

• Aggressive pay plan with strong earning potential
• Comprehensive benefits package + paid time off
• Closed Sundays – work/life balance
• Strong lead flow and marketing support
• Reputable, high-volume dealership group