Outbound Sales Agent - FinTech - Leadership & Team Lead

Provalusis seeking an Outbound Sales Team Lead (Must have 5+ years of experience, including 2+ years in a leadership or mentorship capacity) to oversee the day-to-day performance and development of a pod of 12–15 Outbound Sales Representatives supporting a payment services client's outbound sales program. You will ensure your team consistently hits call volume, quality, and sales targets, resolves escalated customer and payment-terms issues, andrepresentsthe client's products and pricing accurately and persuasively.

This is a hands-on frontline leadership role: you will coach individual representatives, monitor and calibrate call quality, handle escalated and complex sales or payment-terms conversations, and serve as the operational and cultural anchor for your pod, all while helping shape the scripts, SOPs, and workflows the broader team relies on.

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Take the next step in your career today!

Provalus is a 100% U.S.

-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities.

Key Reasons to Join Provalus

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. The culture emphasis collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

Responsibilities include:

• Team Leadership:
  Directly supervise a pod of 10–15 Outbound Sales Representatives (I and II), managing daily workflow, call assignment, and coverage.

• Coaching & Development:
  Provide regular coaching, feedback, and side-by-side call support to representatives;identify skill gaps and development opportunities, and support career progression from Representative I through II.

• Quality Assurance:
  Conduct call audits and quality reviews to confirm sales conversations are accurate, compliant, and effective; lead calibration sessions to align the team on messaging, pricing presentation, and objection…