Group Sales Representative

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Full Time Employee Bryson City, NC, US

4 days ago Requisition

For more than 53 years, Nantahala Outdoor Center (NOC) has been a leader in outdoor recreation, introducing millions of guests to outdoor adventure and helping generations of paddlers build their skills. Today, NOC offers whitewater rafting, paddling instruction, aerial and trail-based adventures, wilderness medicine, lodging, dining, retail, and customized group experiences across the Southeast.

Working at NOC offers the opportunity to build a career in an active, guest-focused environment while helping people experience some of the Southeast's most iconic outdoor destinations.

NOC is seeking a motivated, relationship-driven Group Sales Representative to grow and manage group business across NOC's portfolio of experiences, lodging, and services.

This is a year-round, full-time, hourly sales position with a commission structure that rewards both new business development and existing/returning group business. The Group Sales Representative serves as a primary point of contact for group leaders, helping churches, camps, scout organizations, schools, universities, corporate groups, families, clubs, and other organizations plan experiences that meet their needs.

This role owns the sales process from initial inquiry and outbound prospecting through booking, pre‑arrival planning, payment collection, trip follow‑up, and rebooking. The position carries defined sales and activity expectations, with weekly, monthly, quarterly, and annual targets used to measure performance and progress toward overall sales goals.

The Group Sales Representative reports to the Group Sales Manager and generally works a Monday-Friday, 40-hour-per-week schedule. Some evening and weekend work, travel, and event participation will be required based on business needs.

• Generate sales across NOC properties, attractions, activities, lodging, dining, and other group offerings, meeting or exceeding assigned sales goals.
• Meet established weekly, monthly, quarterly, and annual sales and activity targets, including expectations for prospecting, pipeline development, bookings, revenue, retention, and rebooking.
• Actively prospect for and develop new group business through outbound calls, emails, lead research, referrals, networking, expos, trade shows, and other business‑development efforts.
• Manage inbound group sales inquiries promptly and professionally, guiding prospective guests toward NOC experiences that best meet their needs.
• Grow and retain existing group business through proactive account management, relationship building, follow‑up, and rebooking.
• Proactively rebook existing and returning groups, securing future dates and maintaining strong year‑over‑year relationships with key accounts.
• Maintain an active sales pipeline and accurate reporting on prospects, bookings, account status, next steps, and anticipated revenue.
• Conduct timely follow‑up on leads, proposals, outstanding decisions, deposits, balances, and other sales opportunities.
• Travel as needed to trade shows, expos, conferences, networking events, client meetings, and other sales or business‑development opportunities, representing NOC professionally and actively generating new leads and relationships.
• Participate in NOC's commission program for both new and existing business , based on the established commission structure and eligibility requirements.
• Guide each group through the full group life cycle, from initial inquiry and proposal through contract, deposit, planning, final details, and…