Bank Senior Sales and Service Representative; Universal Banker

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

The successful candidate will demonstrate:

Influence:
Capable of building rapport with different personalities to drive positive results

Sales Outreach:
Self-starter that is disciplined to manage daily calling activity to achieve required results.

Communication Skills – Interpersonal:
Comfortable and confident with proactively engaging in conversation

Customer Service

Skills:

Demonstrates professionalism and empathy in customer interactions

Adaptability:
Has the ability to learn and adapt quickly to new information and technology

Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility:
Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility:
Able to process information and move quickly through problem resolution.

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

The successful candidate will demonstrate:

Influence:
Capable of building rapport with different personalities to drive positive results

Sales Outreach:
Self-starter that is disciplined to manage daily calling activity to achieve required results.

Communication Skills – Interpersonal:
Comfortable and confident with proactively engaging in conversation

Customer Service

Skills:

Demonstrates professionalism and empathy in customer interactions

Adaptability:
Has the ability to learn and adapt quickly to new information and technology

Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility:
Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility:
Able to process information and move quickly through problem resolution.

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

The successful candidate will demonstrate:

Influence:
Capable of building rapport with different personalities to drive positive results

Sales…