Customer Service Representative

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources
• Paid time off

We are seeking a customer-focused, detail-oriented Customer Service & Sales Associate to support daily showroom operations for a specialty retail store that offers indoor and outdoor fireplaces, charcoal and gas grills, grill islands, and more. This role combines front-line customer service, consultative sales, project coordination, and showroom upkeep. The ideal candidate is personable, organized, and comfortable with guiding customers through both simple purchases and more complex outdoor living projects.

• Greet customers promptly and create a welcoming showroom experience
• Conduct in-depth customer interviews to understand needs, preferences, space constraints, and budget
• Educate customers on product features, fuel types, safety considerations, and maintenance
• Recommend appropriate products based on customer requirements
• Prepare quotes, explain pricing, and close sales
• Answer phones, respond to emails, and assist with general inquiries
• Handle customer concerns professionally and elevate issues when necessary

• Lead structured consultations with customers planning outdoor kitchen or fire feature projects
• Gather key details including measurements, layout ideas, utilities (gas/electric), and usage goals
• Document customer requirements clearly for internal teams
• Collaborate with design and installation teams to translate customer needs into actionable plans
• Follow up with customers throughout the decision‑making process

• Serve as a point of contact for customers throughout the lifecycle of their project
• Track project progress from initial consultation through ordering, delivery, and installation
• Coordinate with scheduling, service, and installation teams to ensure timelines are met
• Communicate updates, delays, or changes proactively to customers
• Maintain organized records of customer interactions, quotes, and project details

• Open and prepare the showroom prior to business hours, including:
  • Checking voicemail and email for urgent service messages and relaying them to the appropriate team
  • Setting up point-of-sale systems and communication tools
• Maintain a clean, organized, and visually appealing showroom:
  • Sweep floors, tidy displays, and ensure products are properly arranged
  • Clean grills, grill islands, furniture, and design areas
  • Remove clutter from sales counters and shared work spaces
• Ensure all display lighting and operational features are functioning
• Monitor showroom condition throughout the day and address issues as needed

• Manage daily cash drawer setup and reconciliation
• Maintain accurate records of transactions and customer orders
• Use company systems (POS, email, scheduling tools) to support operations

• Previous retail or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable with consultative selling and project-based work
• Detail-oriented with strong organizational skills
• Basic computer proficiency (email, POS systems, scheduling tools)
• Passion for interior design and home improvement is a plus

• Retail showroom environment with frequent customer interaction
• Combination of desk work, standing, and light physical activity (cleaning, organizing displays)

• Customers feel confident and informed in their purchasing decisions
• Projects move smoothly from consultation to completion
• The showroom remains clean, organized, and visually appealing
• Communication between customers and internal teams is clear and timely

This role is ideal for someone who enjoys helping customers bring home improvement visions to life while staying organized and hands-on in a dynamic retail environment.