HCVR Security Officer - Level 1 Third Shift
Listed on 2026-06-18
-
Security
Security Guard, Site Security
Location: Murphy
HCVR Security Officer - Level 1 (Full Time; Third Shift)
Murphy, NC, United States
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Job Info- Job Identification 7218
- Job Category Hourly Customer Contact
- Posting Date 06/10/2026, 03:32 PM
- Job Schedule Full time
- Job Shift Sunrise
- Locations Harrah's Cherokee Valley River
Harrah’s Cherokee Valley River Casino & Hotel Position Description
POSITION TITLE: Security Officer
DEPARTMENT: Security
JOB GRADE/FLSA STATUS: H9--Non-Exempt
BADGE TYPE/COLOR: Key--Blue
SUPERVISES: N/A
JOB SUMMARY:
Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):
Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Chain of Command:
Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
BOC:
Classroom Training of expectation during Security Officer Trainee’s training period
One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL
1):
Verify and guard all currency transfers
Post at all entrances to enforce policies and enforce Project 21
Resolve customer disputes professionally
Verify and escort Game Technicians
Issue and inventory badges for visitors and vendors
Provide and maintain service standards to guests as set by department
Work closely with surveillance
Work closely with local Emergency Services
Retrieve and verify lost and found items
Patrol parking lots (Per approval of Risk Management); direct traffic; assist with valet parking
Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL
2):
Demonstrate advanced proficiency in Level 1 duties
Must Demonstrate proficiency in report writing
Respond to emergency situations calmly
Resolve customer disputes professionally
Successful rating on last performance appraisal
Pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
Pass an Internal Control test with a score of 85 or above
No more than (5) attendance points
Must obtained level two (2) Security Department for at least (3) months continuous employment
No more than (1) minor (36.3) write up within a year
JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):
Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
Possess and demonstrate the ability to handle difficult situations/guests well
Role model in providing great customer service to our players
Learn and greet guests by name and build relationships with guests
Seek coaching from supervisors to improve performance
Ability to perform special tasks as needed
Step up in emergency situations and lead team through the proper emergency procedures
Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc as needed)
Able to produce reports in spreadsheet analysis format as needed
Able to operate eviction database
Demonstrate a high level of guest service skills
Demonstrate consistent support of Management and Company decisions
Role model of Professionalism, which includes promoting an environment free of rumors and negativity
Provide accurate information to supervisors (staffing needs, training needs, guests need)
Answer co-worker questions and know where to obtain additional information
Assist the supervisors in…
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