Security Operations Technician

Benefits

• Paid training
• On-the-job training
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance

Step into a role where vigilance meets technology. As a Security Operations Technician at White fiber's Enovum Data Centers, you’ll be the first line of defense for a mission-critical data center—monitoring systems, controlling access, and responding to incidents that keep our operations secure and uninterrupted. If you have sharp situational awareness, a calm approach under pressure, and a passion for protecting critical infrastructure, this is your opportunity to make an impact.

Department:
Operations

Reports to:

Data Center Manager

Employment Type:

Full-time (24/7 12-hour shifts) 2-2-3 shift

Location:

Madison, North Carolina

The Security Operations Technician ensures the safety and security of the data center facilities by monitoring access, surveillance systems, and operational alerts. As part of the site’s 24/7 operations team, this position is responsible for maintaining a secure environment, performing regular walkthroughs, monitoring systems in real time, responding to incidents, and escalating issues as per established protocols. The role also provides first-level support for basic operational tickets and coordinates with the Operations team to ensure consistent enforcement of site procedures.

• Monitor cameras, security and alarm systems in real time to ensure continuous surveillance of the facility.
• Control and record site access in accordance with established security protocols.
• Conduct walkthroughs of interior and exterior areas to identify potential security or safety issues.
• Respond promptly to alarms, unauthorized access, or irregular activity, escalating to the Data Center Manager or on-call supervisor as needed.
• Maintain detailed incident logs and shift reports.

• Supervise environmental and support system dashboards (temperature, power, network alerts, etc.) and escalate anomalies according to the incident management procedure.
• Perform initial triage and resolution of basic alerts or support tickets.
• Coordinate with internal teams and service providers for maintenance or intervention when required.

• Ensure that all security operations adhere to internal policies and procedures, including access control, visitor management, and emergency response.
• Support audits and compliance verifications by providing accurate logs and documentation.
• Participate in security drills and training sessions to maintain readiness and procedural alignment.

• Contribute to improving site security and monitoring procedures by identifying recurring issues or opportunities for optimization.
• Collaborate with the Operations team to ensure cross-functional awareness and alignment with organizational standards.

• Diploma or technical training in security operations, IT systems, or a related field (or equivalent work experience) preferred.
• Prior experience in a 24/7 monitoring or security environment (data center, industrial site, or critical infrastructure) is an asset.
• Familiarity with surveillance systems, biometric access controls, and ticketing tools preferred.

• Strong situational awareness and attention to detail.
• Capacity to respond quickly and calmly in emergency situations.
• Good written and verbal communication skills.
• Ability to work effectively under minimal supervision and within a rotating shift schedule.
• Basic understanding of IT systems and tools (such as M365 suite) and building systems monitoring.

• 12-hour shifts to provide continuous 24/7 coverage, including nights, weekends, and holidays.
• Work performed primarily onsite in and surrounding a secure data center environment.
• May involve occasional lifting (up to 25 kg) or extended standing during facility walkthroughs.