Maintenance Technician

Job Details

Location:

Pinehurst Office - West End, NC 27376
Salary Range: $32.00 - $38.00
Position:
Maintenance Technician | Ripple Fiber

This role involves advanced troubleshooting of optical fiber networks, including FTTH XGS-PON systems, as well as WiFi optimization. You will be responsible for maintaining and repairing outside plant fiber optic infrastructure, spanning from Customer Premises Equipment (CPE) to Optical Line Terminals (OLT). Your work will be critical in delivering fast, reliable internet service to our customers.

• Dive into maintaining and fixing OSP fiber optic systems (aerial, underground, handholes, splice enclosures)
• Locate and repair fiber faults using OTDR, power meters, and visual fault locators
• Perform routine inspections and preventive maintenance to keep the network running smoothly
• Splice, terminate, and test fiber optic cables
• Keep detailed records of work (splicing diagrams, OTDR traces, maintenance logs)
• Audit fiber routes and update GIS/plant documentation
• Diagnose and fix issues across XGS-PON networks (from CPE to OLT) through hands‑on training
• Monitor bandwidth, spot congestion, and tackle signal issues to keep connections blazing fast
• Configure, replace, or reprovision ONT’s
• Troubleshoot WiFi issues (coverage, interference, device limits) using WiFi analyzers, iPerf, and Ookla
• Optimize routers, channels, and settings (2.4GHz, 5GHz, WiFi
  6) to boost performance
• Solve customer speed complaints by testing throughput and finding bottlenecks (CPE, wiring, or OLT)
• Educate customers on WiFi best practices to enhance their internet experience

• 1–2 years of experience in technical fieldwork (OSP/ISP or similar)
• Basic knowledge of fiber networks or Wi Fi
• Familiarity with tools like OTDR, fusion splicers, or bandwidth testers (or eagerness to learn them)
• Curiosity about TCP/IP, IP addressing, and tools like Net Spot, iPerf, or Ookla
• Certifications (preferred but not required)
  • FOA Certified Fiber Optic Technician (CFOT) or similar
  • OSHA or safety certifications for OSP work

Competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.