Security Services Technician

Description

The Security Services Technician is responsible for supporting residential and commercial security services through customer consultation, security assessments, system design, installation, troubleshooting, repair, and ongoing customer support. This position assists with all aspects of the security and home automation process, including recommending appropriate system solutions, completing accurate estimates, installing and maintaining equipment, and ensuring customers understand the operation of their security systems.

The Security Services Technician must maintain a strong understanding of security services, low-voltage wiring, surveillance systems, and applicable industry standards, and must be registered alarm employee in the State of North Carolina or achieve registration within the first 30 days of employment.

• Conduct security assessments and consult with residential and commercial customers to determine security and surveillance system needs.
• Design customized security plans and provide accurate estimates based on customer needs, building layout, and system requirements.
• Install, maintain, troubleshoot, and repair security systems, surveillance systems, access control equipment, and related hardware.
• Read and interpret service and repair orders, schematics, technical manuals, specifications, blueprints, and building plans.
• Test installed systems to confirm proper operation and resolve faults or performance issues.
• Educate customers on installed products, service functionality, equipment operation, and basic troubleshooting to support a positive customer experience.
• Maintain accurate records of equipment, materials, service activities, invoices, and contract-related paperwork.
• Access customer service areas, including crawl spaces, attics, confined spaces, elevated work areas, and uneven terrain, to complete installations, repairs, and service-related work.
• Operate and safely use company-issued tools including ladders, testing equipment, laptops, mobile applications, and related equipment necessary to perform assigned duties.
• Maintain accountability for assigned inventory, tools, equipment, and returned or unused materials.
• Perform all work in compliance with company policies, operational procedures, service standards, applicable regulations, and safety requirements, including safe driving practices, proper use of personal protective equipment (PPE), ladder safety, and safe equipment operation.
• Work assigned schedules based on operational and business needs, including rotating on-call responsibilities outside regular business hours, and overtime related to workload demands, service interruptions, outages, or weather-related events.

• Maintain regular and timely attendance.
• Perform other duties/special projects as required.
• Participate on behalf of the company in community and company-sponsored activities as requested.
• Attend safety meetings; complete online safety and security trainings; and maintain a safe working environment.
• Actively maintain and enhance job-related knowledge and skills through ongoing professional learning and development.
• Maintain certifications, registrations, and continuing education credits as required.

• A high school diploma or equivalent is required.
• Hold status as a registered alarm employee in the State of North Carolina or ability to achieve and maintain status within 30 days of employment.
• Minimum of two years of alarm installation, security system installation, low-voltage wiring, or electrical wiring experience is preferred.
• Valid driver’s license with an acceptable driving record and the ability to travel throughout the company’s service area is required.

• Proficiency with residential and commercial security systems, surveillance/CCTV systems, access control equipment, home automation, and low-voltage wiring.
• Apply applicable safety practices, building codes, NEC, NFPA standards, and industry best practices to security system installation, maintenance, and repair.
• Interpret and apply construction terminology, blueprints, building plans, wiring…