ELSP Field Service Technician

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US Talent Acquisition Team Lead

At ABB, we are committed to pushing the boundaries of technology to drive performance, innovation, and sustainable progress. Our success is built on collaboration, innovation, and a shared passion for excellence.

We are continuously looking for talented individuals to join our team, and this posting represents an evergreen opportunity—a role we regularly hire for to support our ongoing business needs.”or"Please note that this is a general interest posting and is not tied to a specific open position or work location. Upon completion of this application, if qualified a member of our Talent Team will notify you.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions.

The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: #USA, Remote

• Work on-site with customers to identify opportunities for operational improvement
  and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting
  on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions,
  upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field
  Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology
  with 4+ years’ experience servicing critical power equipment OR Associates Degree
  in electrical technology with 6+ years’ experience in servicing critical power
  equipment OR High School Diploma/GED and equivalent work and/or military
  experience (8+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information
  to varying levels within the organization. Collaborates well with others.
• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.
• Advanced…