Social Work Supervisor

The primary purpose of this position is to supervise the provision of specialized services for maltreated children (abused, neglected and/or dependent) to ensure the minimum sufficient level of safety, wellbeing and permanency is achieved. The child protection unit is a (24/7) service delivery, that is responsible for assessing the safety of children, intervening to protect children from harm, strengthening the ability of families to protect their children, and to provide reunification or an alternative safe placement for children.

To perform this job successfully, an individual must be able to complete the essential functions of the position with or without reasonable accommodations. Reasonable accommodations may be requested by contacting Pender County Human Resources.

Plans, Organizes and directs the work of a unit of social workers providing the most advanced or complex casework within protective services; in addition, directs the work of social works performing less complex services; assists in the development of community resources for all programs; assists and participates in the development of in-service training and staff development programs; refer problems to other agency staff;

evaluate the effectiveness of policies and procedures; represents the social service department at conferences and addresses groups; evaluates the performance of personnel and takes or recommends appropriate courses of action; prepare reports; and does other duties as required.

Depending on assignment, duties may include, but are not limited to, the following:

• Knowledge of the principles of supervision, including delegation of work, training of subordinates, performance evaluation, and discipline.
• Knowledge of casework methods, techniques, and their application to work challenges.
• Knowledge of the purposes, goals, and objectives of social work programs.
• Knowledge of interviewing skills and techniques.
• Knowledge of the principle of human behavior
• Ability to plan, organize, direct and evaluate the work of subordinates.
• Ability to make logical and accurate decisions based on interpretations of program rules and regulations and administrative support data.
• Ability to interact with elected officials, community representatives, volunteers’ groups, regional planning committees, and other groups to develop and maintain effective working relationships related to the delivery to services.
• Ability to interact with subordinates, supervisors, clients, and the general public, in order to establish effective working relationships.
• Ability to project staffing and program needs for the administration area based on resources available, existing personnel, and budget constraints.
• Ability to effectively communicate orally and in writing to persuade, interpret and inform subordinates, clients, general public, public and private officials.
• Ability to use a personal computer and related software.
• Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from unethical behavior.
• Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.
• Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.
• Responds appropriately to supervision. Makes effort to follow policy and cooperate with supervisors.
• Aligns behavior with the needs, priorities, and goals of the organization.
• Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.
• Expresses information to individuals or groups effectively, taking into account the audiences and nature of the information. Listens to others and responds appropriately.

The Child Protective Services unit is a legally mandated component of Child Welfare Services with in NC. CPS Services are comprised of Intake, Assessments (Family/Investigative) and CPS In-Home Services. Utilizing a family centered-approach CPS Services from a MRS and System of Care Perspective are guided by the following family-centered principles of partnership:

• Everyone desires respect
• Everyone needs to be heard
• Everyone has strengths
• Judgments can wait
• Partners share power
• Partnership is a process

• Principles of social work
• Social work practice and interventions
• Diversity
• Populations-at-risk
• Interviewing Skills
• Engagement
• Assessment
• Planning/Organizing Work
• Implementation
• Evaluation
• Termination
• Listening/attending skills: clarifying, paraphrasing, summarizing, reframing, non-verbal attending
• Communication skills
• Empathy
• Critical thinking
• Crisis intervention concepts
• Counseling/clinical interventions
• Report writing and documentation
• Leadership
• Administrative skills
• Policy practice
• Professional and effective use of self
• Interpersonal skills
• Community assessment, planning, and development
• Basic…