Case Manager - Supervisor

Turn your calling into a career at Baptist Children's Homes of NC as a Case Manager
- Supervisor at our Franklin, NC Residential Childcare Cottage Ministry!

The Supervisor/Case Manager is to perform duties and responsibilities related to the function and supervision of the Human Services Ministry enabling the assigned cottage and/or campus to function at the highest level of competency in carrying out the Institutions policies, procedures and programs. These activities relate to supervision, teamwork, group work, work with family according to the developed plan, family and custodian contacts, community resources, and case record management.

• Bachelors Degree in Human Services or related field, from an accredited University or Accredited Seminary
• Two years of experience with population served is preferred
  • Minimum of 21 years of age.
  • Must have the capability to manage, plan, organize, implement, monitor and maintain agency programs as well as adhere to accreditation standards and N.C. licensing requirements and Medicaid guidelines.
  • Meets the general qualifications for employment as outlined in the agency's personnel policies
  • Respects the cultural diversity of children, and strives to create a positive relationship
• Valid driver license and safe driving record.

• Directs, supervises and manages the duties responsibilities of the staff and clients in care
• Supervision of Cottage Parents in all aspects of the day to day operation of the home(s) as required.
• Provides on-call and as-need assistance to staff
• Prepares for and participates in regular supervisory conferences and management meetings
• Participates in 90-day and annual staff performance evaluations.
• Keeps direct supervisor/director informed on current status of total work responsibilities

• Functions within the guidelines of the job description and the Program of Intentionalized Services
• Represents the Institution’s philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner

• Demonstrates knowledge of and ability to work as a supervisor and member of the cottage team
• Has knowledge of and supports the roles of other team members
• Respects the right of the team to be involved with the child and his/her family
• Shares with their team members information necessary for cottage and Treatment Team decision making
• Supports the team in providing daily care to meet the needs of children and maintaining a therapeutic cottage environment
• Participates as a team member in team meetings, management meetings and other staff meetings
• Participates in ongoing monitoring of effectiveness of the team’s functioning
• Researches and conducts staff training on appropriate subjects as assigned
• Provides leadership in creating and maintaining therapeutic milieu
• Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH.
• May be required to facilitate the inquiry, Family Assessment Conference, admission, intake, in-care, transfer, and discharge conferences
• Provides leadership role in child and family conferences and coordinates and implements the Plan of Service and Plan of Service Reviews with each family
• Provides support, encouragement, recognition of feelings and problem-solving in the provision of family work and assist in securing clinical services
• May be required to arrange family contacts, emergency contacts, financial accounting, scheduling of appointments, behavior infractions, obtaining consents, in-home plans, and in reporting medical, school, and other daily events
• Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate internal and external community resources to meet the family’s needs
• May be required to conduct educational sessions to include but not be limited to peer pressure, social skills, anger…