Continuous Quality Improvement Specialist; CQI Specialist

"Everything is Better in Person"

Join our team and make a meaningful difference for children, adults, and families in our community. If you’re a compassionate, dedicated, and highly skilled person who’s been looking for a role where your ideas are heard, your work has visible impact, and your professional and personal growth is valued, consider building your future with us.

Person County Department of Social Services is seeking a dedicated and detail‑oriented Continuous Quality Improvement Specialist (CQI Specialist) to join our Adult Services team. This professional position plays a vital role in strengthening service delivery, enhancing program outcomes, and ensuring compliance with federal and state regulations that support vulnerable individuals and families throughout the community.

The CQI Specialist evaluates service quality and identifies opportunities for continuous improvement through data analysis, case reviews, quality assurance activities, staff support, and training initiatives. The position works collaboratively with leadership and program staff to assess operational effectiveness, promote best practices, and ensure adherence to applicable laws, policies, and procedures within Adult Services programs.

This role operates with a high degree of independence under limited supervision and reports directly to the Assistant Human Services Director. Work schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one‑hour lunch break. Occasional evening, early morning, or after‑hours work may be required to support trainings, audits, meetings, or other departmental needs.

For the detailed job description, . To learn more about the Department of Social Services, . The starting salary will be determined with consideration given to the candidate’s educational background and relevant work experience.

Must possess a valid driver’s license and have an acceptable driving record per County policy.

Position is a non‑exempt role working 37.5 hours weekly / 1,950 hours annually.

Cover letter, resume and transcripts required to apply. A copy of the official college transcript added as an attachment is acceptable for the application process, but if an applicant is selected for an interview, he/she will be required to bring an official college transcript to the interview.

• Increase capacity for self‑evaluation and information sharing; promote systematic tracking of program and service delivery/outcomes within Person County DSS through direct activity and technical assistance; provide data to direct the publication of high‑quality departmental reports for dissemination to management.
• Measure and improve outcomes on an ongoing basis in Adult Protective Services, Guardianship, Special Assistance In‑Home Program, Adult Home Specialist, and Payee services.
• Evaluate quality of work performed using current state review tools to assure policy is followed and sound judgment is used in making case decisions.
• Schedule field visits with social work staff as needed to assess staff development, interactions with adults and families, and critical thinking skills. Attend case staffing as deemed necessary to ensure quality of social work provided and to evaluate case decision making skills.
• Assist management in reaching decisions on future activities for specific service program areas, which may include providing input on training needs for social work staff.
• Independently conduct evaluations, gather data, interpret data, and track outcomes to determine program effectiveness. Report results to the Assistant Human Services Director. Based on results, develop possible courses of action with justification. Explain factual basis for alternative recommendations to target audiences; make logical projections about the consequences of adopting alternative recommendations.
• Develop and maintain basic management and program statistics regarding DSS clients and services.
• Extract and report customer data from various source to assess quality of service delivery, trends regarding services, and identify areas needing improvement.
• Research and collect data across…