Reentry Case Manager

Are you seeking a position that allows you to have a meaningful impact? Are you a supporter of giving people second chances? Do you wish to contribute by offering resources and opportunities to those encountering challenges or facing barriers? Would you like to play a crucial part in enhancing someone's future? If the answer is yes, then this position is perfect for you!

Primarily responsible for a caseload of clients returning to their community from prison, jail, and/or probation/parole, as well as individuals with a criminal history in need of services as they face barriers to their successful reentry. This position will assist clients in making a successful transition back into the community and will coordinate the delivery of services to support the client's reentry based on assessed needs.

This position will also provide guidance and support, enhance client participation in the planning process, develop a plan of action, monitor client progress, and ensure the continuity of services before and after release. Work is performed under the general supervision of the Diversion & Advocacy Program Director with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures, in the performance of duties, both in terms of planning and accomplishing work and in making decisions regarding client needs and requests.

• Meets with clients in prison, jail, or in the community;
• Ensures the client understands the role of the Case Manager and Council;
• Ensures the client is assessed for risks and needs with an evidence‑based tool;
• Identifies and refers the client to resources in the community, including but not limited to medical and mental health treatment, employment training, assistance and supplies, education needs, housing assistance, substance abuse treatment, and other appropriate supports;
• Schedules appointments with providers;
• Assists and verifies client attendance and participation;
• Works with other community and programming partners to assist the client;
• Develops a professional and supportive alliance with the client;
• Address identified concerns promptly;
• Documents case management contacts;
• Prioritizes referrals based on re‑entry needs;
• Establishes goals and/or targets of change that are agreed upon by the client and those responsible for their treatment and transition;
• Inputs/tracks all client data and services provided utilizing files and automated systems as required by the county and NC Department of Public Safety;
• Establishes and maintains working professional relationships with previously incarcerated individuals, co‑workers, reentry providers, and the Local Reentry Council members;
• Presents information, as needed, to the Local Reentry Council and community stakeholders;
• Adheres to the department’s safety rules and regulations;
• Uses computer applications or other automated systems such as spreadsheets, Microsoft Word, calendars, e‑mail, and database software in performing work assignments;
• Performs other duties as assigned.

Associate degree in Criminal Justice, Human Services, or a closely related field; or High School Diploma or GED and two years of work experience in the area of case management, peer support, or advocacy experience for individuals facing barriers to reentry or counseling for justice‑involved populations. NC Peer Support Specialist Certification preferred.

• Knowledge of techniques of supportive case management, counseling, and interviewing;
• Knowledge of correctional programs, criminal justice reform, and reentry issues and reentry supports;
• Knowledge of services available to individuals from the community and other public and private programs;
• Ability to gather, assess, and evaluate information from records and other sources to develop a social history;
• Ability to develop, implement, coordinate, and supervise a program within the framework of policies and procedures developed by the Local Reentry Council Coordinator and Criminal Justice Resource Department;
• Ability to make clear and concise reports, both written and oral;
• Ability to effectively communicate both orally and in writing;
• Ability to organize and…