Social Work Supervisor III – Intake and Prevention

Job Title

Do you enjoy problem-solving and collaboration? Are you passionate about making a positive impact in the lives of children and families? Do you want to lead a team and foster their growth? Come help us drive meaningful change in the community. Join a team that values your work-life balance, supports your professional growth, and provides outstanding health and wellness benefits.

The primary purpose of this position is to provide managerial support, leadership, and supervision to a social work team within the Family Services division. This position supervises a team of Social Workers performing intake functions for both Adult and Child Protective Service reports. The position is also responsible for supervising courtesy requests from other counties and states, prevention and outreach services, and the on-call Social Worker.

The position assesses all social work functions to ensure compliance with local, state, and federal mandates. The position is responsible for HR functions within the unit including orientation and training of new social work staff, ongoing support and supervision, and annual performance evaluations. The position is also responsible for quality assurance activities for program areas and a variety of monthly reports.

This position serves on the agency management team.

Screen and assign reports of abuse, neglect, and dependency in both CPS and APS programs by utilizing policy guidelines;
Participate in the recruitment, interviewing, and hiring process with program managers and provide orientation and training to new social workers;
Develop an annual training plan for assigned staff;
Provide regular case staffing, supervision, coaching, and support to all team members per agency and NC DHHS policy;
Oversee the submission of day sheets and timesheets for staff supervised;
Participate in Continuous Quality Improvement (CQI) activities within the Family Services Division and perform Quality Assurance for assigned program areas;
Participate in preparing for program monitoring and financial audits as needed;
Prepare agendas and facilitate unit meetings;
Create a culture within program area(s) and across the agency that supports employees to provide quality services and customer service;
Facilitate Child and Family team meetings and other required meetings as needed;
Track needed data for team and program areas and submit reports within required timelines;
Provide information needed for the budgeting process as needed;
Work collaboratively with a wide array of partners including parents and families, community resources, schools, treatment providers, law enforcement, attorneys, other counties, and court partners;
Participate in court staffing with the agency attorney, participate in associated court proceedings, and provide expert testimony in court as needed;
Prepare and redact case records per policy and statute as required;
Serve as a member of the agency management team and other internal committees, and represent the agency at a variety of other local and state meetings and committees;
Ensure thorough and timely documentation of all case activities in the record per local and state policy and required time frames for program areas;
Assist with planning and actively participate in agency functions, outreach and awareness events, training, and team-building activities;
Participate in the on-call rotation with other Social Work Supervisors;
Act as a shelter manager in shelter operations or other weather-related incidents as needed;
Performs other duties as assigned.

Master's degree in social work from an appropriately accredited institution and two years of directly related experience; or a bachelor's degree in social work from an appropriately accredited institution and three years of directly related experience; or a master's degree in a human services field from an appropriately accredited institution and three years of directly related experience; or a bachelor's degree in a human services field from an appropriately accredited institution and four years of directly related experience;

or a bachelor's degree from an appropriately accredited institution and five years of directly related experience; or an equivalent combination of education and experience. Previous supervisory experience is preferred, but not required. Knowledge and experience with prevention services, strategies, and/or curricula is beneficial but not required.

Ability to provide strong leadership to a team of Social Workers working in high-stress situations;
Ability to supervise, orient, and train Social Workers, interns, and other staff;
Considerable knowledge and experience with child welfare practice and policy including best practices, abuse, neglect, and dependency, intake policy and procedures for both Adult and Child Protective Services, and CPS Investigations and Assessment policy;
Considerable understanding of trauma and its impact on…