Maintenance Caseworker II; FNS & Medicaid Caseworker

Employee Type FT Non-Exempt

Carteret County Government’s Department of Social Services is seeking FNS & Medicaid
Caseworkers to join the team. Do you enjoy assisting citizens in receiving help for which they are eligible? If you are customer service focused, love working with numbers & enjoy serving your community, a
Medicaid
Caseworker position may be the role for you!

Office location is at the Department of Social Services in Beaufort, NC, or the Health Dept. in Morehead City.

Hiring range $40,677.78 - $44,745.56

Posting extended & expires 7/19/2026. NOTE
- This is a repost. Interviews are ongoing. Please do not reapply.

REQUIRED
- Must complete pre-employment screenings including criminal background check, fingerprint background, drug test, motor vehicle report, and education screening. Offers of employment are conditional on acceptable results.

Full-time with benefits including paid medical, dental, vision and life insurance; retirement and 401(k) plans; and, paid sick, vacation and holiday leave.

Performs intermediate advanced human support work involving determining the eligibility of applicants/recipients to receive assistance under social service income maintenance programs, collaborating with community service providers to meet the needs of clients, preparing and maintaining files and records, and preparing reports.

An employee in this class assists clients who are in need of public assistance programs and services such as transportation, Work First, and Food Nutrition, etc. Work involves receiving and processing applications for public assistance in accordance with established rules, regulations, and procedures including interviewing applicants for assistance to determine eligibility, making referrals, coordinating with outside community agencies for the provision of assistance and services, and interpreting policies and procedures.

Work is performed under the limited supervision of the Income Maintenance Supervisor II and is evaluated by a review of records, reports, discussions, client feedback, and by observation.

Essential Duties and Tasks

• Receives and processes applications for public assistance in accordance with established rules, regulations, and procedures; explains program requirements, policies, and procedures to applicants; assists clients with completing program application forms.
• Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants.
• Makes referrals to other community services or agency services.
• Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems. Requires access to NC FAST software system.
• Performs Eligibility and Enrollment activities inside the eligibility and enrollment system.
• Provides technical expertise to medical personnel and social work staff on issues impacting client eligibility.
• Determines and implements the most economical means to access the appropriate services needed.
• Maintains a client caseload and responds to identified changes in client cases.
• Arranges transportation services and on-going case management services.
• Monitors programs and notifies supervisor of any issues.

Additional Job Duties

• Performs related duties as required.

Recruitment and Selection Guidelines

Knowledge,

Skills and Abilities

• Thorough knowledge of County and department policies and procedures.
• Thorough knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs.
• Thorough knowledge in operating standard office equipment and associated software (e.g. NC FAST, NC TRACKS, EBT Edge, etc.).
• Thorough knowledge in preparing reports and other types of correspondence.
• Ability to perform, organize, and prioritize work independently.
• Ability to communicate effectively orally and in writing.
• Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
• Ability to make arithmetic computations using whole…