Maintenance Caseworker III - Long-Term Care

Bertie County Department of Social Services

Salary: $34,084.32 - $52,831.04 Annually

Location:

110 Jasper Bazemore Avenue, Windsor, NC

Job Type: Full-Time

Two years of experience as an Income Maintenance Caseworker; or graduation from an accredited associated degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an Income Maintenance program;

or graduation from high school and three years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, and/or performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.

Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames. This position requires the ability to work under pressure and handle multiple tasks. Careful visual attention to details and excellent mental concentration are essential. Precision and accuracy in issuance of benefits must be exact in order to administer the programs and provide benefits to those who are eligible, without adverse actions such as errors and over payments.

The worker must have good interviewing skills and the ability to communicate effectively and develop a satisfactory relationship with people of all socioeconomic backgrounds, while at the same time multi-tasking (i.e. comprehending, interpreting, and applying complex rules and regulations and practical judgment). This position must be efficient and have excellent organizational skills in order to maintain a current and ever changing / increasing caseload.

The primary purpose of this position is to accept and process applications, determine initial and ongoing eligibility for the medically needy who apply through programs to include Medicaid for the Aged, Blind, Disabled and Medicaid Qualified Beneficiary. The employee maintains a Long-Term Care caseload which requires functioning with a great deal of independence in the performance of a variety of complex, technical tasks.

Day to day tasks include, but are not limited to: interviewing in person or via telephone; direct contact with applicants/recipients and direct or indirect contact with the family or representative and collaterals in order to gather, verify, and make decisions based on the required information regarding family composition, finances, employment, health status, etc. to determine initial and/or on-going eligibility; to accurately process/complete work by agency, Federal and State required time frames is crucial;

act on changes reported; effectively communicate verbally and in writing with various agencies and the public to obtain data; accurate documentation of case files and forms. This position requires the ability to work under pressure and handle multiple tasks. Careful visual attention to details and excellent mental concentration are essential; reading, interpreting and applying policy; precision and accuracy in issuance of benefits must be exact in order to administer the programs and provide benefits to those who are eligible, without adverse actions such as errors and over payments.

Multitasking includes (i.e. comprehending, interpreting, and applying complex rules and regulations and practical judgment.

The employee will complete all related functions within the program and will assume responsibility for the resolution of the most difficult issues where the consequence of action will have a considerable impact upon the client and the agency. In addition, due to the complexity of functions, the employee will serve as a resource and primary contact for problem resolution. The Long-Term Care caseload requires extensive program knowledge in making difficult eligibility decisions.

The employee is responsible for taking and processing Long-Term Care applications to include interviewing the client, completing intake functions, verifying information, processing new applications, determining eligibility, keying…