Maintenance Case worker II; PLA

Job Summary

Employees in this role are responsible for determining or re‑determining applicant/client eligibility for a County Department of Social Services income maintenance program. They interview clients, complete applications, verify information, determine eligibility, and conduct periodic program reviews. Employees explain program requirements and options and refer clients to other services, reporting to an Income Maintenance Supervisor.

• Determine eligibility for one or more income maintenance programs (Food Stamps, AFDC, Medicaid, County Special Assistance).
• Perform intake, processing, and review functions for single or multiple programs.
• Act as a lead worker for at least 25% of the time, supervising other caseworkers.
• Gather required data, conduct client interviews, and verify information.
• Use program manuals, policy updates, and regulatory guidance to interpret eligibility criteria.
• Participate in second‑party and quality reviews of eligibility decisions.
• Communicate program requirements and client rights to clients and lower‑level staff.

• Minimum one year of experience as an Income Maintenance Caseworker or equivalent training and experience.
• Comprehensive knowledge of income maintenance and Medicaid Long‑Term Care programs.
• Strong analytical, mathematical, and computational skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Capability to supervise and evaluate lower‑level employees.

• Blue Cross Blue Shield of NC
• Fiscal Year Deductible:
  Individual $1,500;
  Family $3,000
• Doctor Visits:
  Primary $25 co‑pay;
  Specialist $50 co‑pay
• Preventative Care:
  No charge
• Prescriptions:
  Covered
• Employee/Child $151.99, Employee/Children $325.29, Employee/Spouse $393.54, Employee/Family $699.72
• No cost to employee.

• Blue Cross Blue Shield of NC
• Fiscal Year Deductible:
  Individual $50;
  Family $150
• Diagnostic and Preventive Care: 100% covered
• Basic Services: 80% covered
• Crowns, Inlays: 50% covered
• Employee/Child $11.30, Employee/Children $26.14, Employee/Spouse $12.73, Employee/Family $34.91
• No cost to employee.

• Community Eye Care
• Eye Exam once a year $10 co‑pay
• Allowance for eyewear annually $180, $10 co‑pay
• Employee only $5.36, Employee/Spouse $10.18, Employee/Family $15.00
• No cost to employee.

• The Hartford Life Insurance Co. – $25,000 Life; $25,000 Accidental for employee
• Dependent Life available; supplemental life available; no cost to employee.
• Employee paid $0.45, cost varies by age, no County contribution.

• Accident, Critical Illness, Hospital Indemnity, Short Term Disability – employee paid; price varies.

• BHS – 24‑hour access, professional consultation by phone, referrals, services for employee and family, up to 5 sessions per condition, no cost to employee.

• Vacation – maximum 225 (1950 employees) or 240 (2080 employees) hours; excess converted to sick leave.
• Sick Leave – earned at 7.5, 8, or 12 hours per month; no maximum accumulation.
• Paid Holidays – 12 paid holidays, birthday leave, 2 wellness days.
• Transfer of Service – eligibility to transfer up to 10 years of service from another NC local or state agency to earn higher vacation accrual.

• Local Government Employees Retirement System – full retirement after 30 years or specified age/credit combinations.

• NC 401(K) – contributions tax‑sheltered, voluntary contributions allowed, 10% penalty for pre‑59½ withdrawal, employee paid with no County contribution.
• Section 457 – contributions tax‑sheltered, voluntary contributions, employee paid with no County contribution.

• Credit Union Membership – NC Local Government Employees Credit Union, bank fees may apply.
• Salary Progression – increases based on years of service and performance evaluation.

The County is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.