Maintenance Caseworker II

Position: Income Maintenance Caseworker II
Location: Jefferson Village

$19.75 - $25.18

Starting salary based on qualifications and experience.

Job Description General Statement of Duties This position is responsible for accurately determining eligibility processing applications received and providing case maintenance and determination of ongoing eligibility based on reported changes for assigned Income Maintenance Programs.

Job Responsibilities Distinguishing Features of the Class An employee in this class is responsible for determining and redetermining eligibility for individuals and/or families in need of Food and Nutritional Services;
Medicaid;
Work First Family Assistance;
Child Care Subsidy; and/or Energy Assistance. Additional assistance may be given to individuals over age 65; persons who meet the definition of blindness and individuals under the age of 65 who meet the required definition of disability. Employee provides intake, applicant processing and case maintenance. Employee monitors clients for compliance with all program requirements (federal; state and county) and verifies that continued eligibility requirements are met.

Works under the regular supervision of the Income Maintenance Supervisor II.Illustrative Examples of Work Performs intake duties, receives applications for Adult Medicaid;
Family & Children's Medicaid;
Food and Nutrition Services;
Work First;
Child Care and/or Energy programs; interviews applicants to obtain information needed to make appropriate determination of eligibility.

Refers clients to other agencies or community services that may meet their specific needs.

Complete thorough documentation pertaining to programs discussed; referrals made and documents why the client is ineligible for benefits.

Ensures all appropriate forms are completed and signed for each applicant/client/benefit and stores forms in the client's interactive case folder.

Employee enters applicant information into NCFAST for all requested programs.

Employee may be required to contact third party sources for needed information.

Verifies applicant's information including but not limited to; any and all sources of income;
Social Security benefits; vehicles and etc.

Processes paperwork and applications in a timely and accurate manner according to Federal;
State and County policy and procedural guidelines.

Approves or denies economic support to client.

Monitors cases on an ongoing basis; obtains new forms/paperwork as needed.

Keeps the client apprised of the status of their pending application.

Performs case maintenance for continued eligibility according to Federal;
State and County policy/procedure.

Processes changes in client status to maintain up-to-date files and re-determines eligibility of client for economic support; if necessary.

Adheres to department's rules and regulations.

Mandatory emergency shelter duty should the need arise.

Other duties as assigned.

Knowledge;

Skills and Abilities

Must have thorough knowledge of the Food & Nutrition Services Policy.

Must have thorough knowledge of the Medicaid Policy.

Must have thorough knowledge of multiple computer programs including but not limited to; NCFAST;
Compass and One Case.

Must have good interviewing and communication skills, both written and verbal.

Ability to ask appropriate questions in order to quickly and efficiently gather needed information.

Ability to listen to clients; identify needs; and make appropriate referrals to other units within DSS and/or community organizations.

Must have good documentation skills.

Ability to work quickly and with total accuracy under stressful situations and with frequent interruptions.

Must have good general computer skills and knowledge.

Must have good computation skills to accurately compute budgets and/or deductibles.

Ability to read; understand; retain and apply constantly changing policies.

Must be very organized and able to meet deadlines.

Ability to work with clients from various socio-economic groups and knowledge of the needs of the economically disadvantaged.

Ability to maintain effective working relationships with coworkers; other County departments; children; adults; school personnel; businesses; civic and community organizations and the general public.

Ability to work as a team member to meet goals and objectives.

Education and Experience Two-year degree from an accredited program in a human services technology; business administration or closely related curriculum; or graduation from high school and two years of paraprofessional; clerical or public contract experience; one of which must have been in an Income Maintenance program; or graduation from high school and three years paraprofessional/public contact experience; or a four-year degree or three completed years of college-level coursework from an accredited program in a human service or related curriculum:

And at least one year experience as an Income Maintenance Caseworker II.Education indicated should prepare an individual for entry as an Income Maintenance worker. Experience gained by having worked in a public service position requiring…