Family Support Specialist YVHF

Family Support Specialist

This is a non-exempt, hourly position. Based on a full-time schedule of 40 hours per week, annualized earnings are approximately $36,290 per year. Actual earnings may vary depending on hours worked and are subject to applicable payroll deductions.

This position provides services and support to individuals residing in Wilkes and Yadkin Counties. Regular travel within the service area may be required to effectively fulfill job responsibilities.

The Family Support Specialist (FSS) will provide assessments for intensive home visitation services to overburdened expectant parents and parents of newborns in an effort to help them reduce stress factors that could potentially lead to child abuse and neglect and to increase protective factors within the family to promote healthy childhood outcomes. The FSS will provide services to families enrolling prenatally or at the time of birth up to five years.

In addition, the FSS will lead community outreach efforts to keep local providers and community members informed about the YVHF program and drive referrals.

Specific duties and responsibilities include:

• Service Provision:
  Responsible for providing in-home assessments to families struggling with a myriad of issues including problems such as depression, domestic violence, mental health issues, etc. The FSS will work regular hours but will be flexible with referred families in scheduling assessments during those times that are convenient for them.
• Responsible for initiating and enrolling during the prenatal period or before the baby's third month of infancy. Through the development of a supportive, trusting relationship with each family served, the FSS is responsible for delivering family-centered and strength-based services.
• Assess whether families are receiving needed health care services (i.e., mothers receive regular prenatal care and attend their postpartum check-up in a timely manner, that they are consistently using an effective contraceptive, and to ensure that infants/children regularly attend well-checks and remain up to date on immunizations.)
• The FSS is expected to provide follow-up information to referral agents and maintain contact with community referral sources.
• Program Operations:
  Attend training upon being hired and throughout employment to develop professional skills. Additionally, the FSS will meet with the supervisor minimally once weekly for at least 60 minutes for case management and participate in bimonthly staff meetings.
• Plan and execute quarterly group workshops on parenting for families enrolled in YVHF and, periodically, for the broader community.
• Communicate regularly with the YVHF Advisory Committee. Schedule and Lead quarterly meetings with Advisory Committee.
• Send out Staff, Parent, and Community Satisfaction Surveys annually and compile de-identified responses to be included with the Annual Review of Cultural Competency.
• Documentation:
  Document all assessments and services.
• Determine and document families' consent or refusal of CVHF services.
• Track outcome measures used to measure the program's effectiveness.
• Supervision responsibilities:
  None
• Cultural Awareness:
  Staff understands the impact of his/her personal belief system on delivery of services and appropriately adjusts personal performance to ensure cultural sensitivity in interactions with others.

How will competency be evaluated? Completion of agency Cultural Competency training with an evaluation score of 80% or better at end of pre-service and annually.

All employees have the following expectations:

• Mission:
  Contribute to and enhance company mission
• Organization:
  Prioritize and plan work responsibilities appropriately
• Professional Development:
  Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy:
  Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism:
  Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork:
  Serve effectively as a team contributor on all assignments
• Communication:
  Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership:
  Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence:
  Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.

Children's Hope Alliance is an Equal Opportunity Employer.

Requirements:

• Education and Experience Requirements:
  
  Minimum of a high school diploma and knowledge of infant and child development required.
• Preference given to individuals with Infant, Toddler and Family Specialist Certification and/or bilingual abilities.
• Must have experience and/or knowledge of parenting and…