Housing Assistance Manager

Location: Pembroke

Housing Assistance Manager
Position Description

Department:
Housing Services

Reports to (title):
Director of Housing Services

Hours/week:
40

Job Location:
Lumbee Tribe of North Carolina

Type of Position:
Full-Time

Classification:
Exempt

Effective Date:
07/2026

PERFORMANCE EXPECTATIONS


In performance of their respective tasks and duties all employees of Lumbee Tribe of North Carolina are expected to conform to the following:

• Uphold all principles of confidentiality to the fullest extent.
• Adhere to all professional and ethical behavior standards of the tribal government.
• Interact in an honest, trustworthy, and respectful manner with employees, Tribal members, visitors, and vendors.
• Participate in departmental staff meetings, quality management activities and educational programs.
• Comply with Lumbee Tribe’s policies and procedures.
• Maintain a current insurable driver’s license.

POSITION PURPOSE
The Housing Assistance Manager is responsible for overseeing and administering housing assistance programs that support low-income individuals and families. This role focuses on down payment assistance, mortgage assistance, rental assistance, and utility assistance, ensuring compliance with U.S. Department of Housing and Urban Development (HUD) regulations and related federal, state, and local requirements. The Manager provides leadership, case oversight, program coordination, and community outreach to ensure effective service delivery and positive housing outcomes.

ESSENTIAL DUTIES, FUNCTIONS, & RESPONSIBILITIES
Program Management & Compliance

• Manage HUD-funded housing assistance programs, including down payment, mortgage, rental, and utility assistance.
• Ensure all programs comply with HUD regulations, grant requirements, and organizational policies.
• Monitor eligibility determination, documentation, and income verification processes.
• Prepare and submit required reports, data tracking, and performance metrics to HUD and other funding agencies.
• Assist with audits, monitoring visits, and corrective action plans as needed.

Client Services & Case Oversight

• Oversee intake, assessment, and approval of clients for housing assistance programs.
• Ensure equitable, timely, and client-centered delivery of assistance to low-income and moderate-income households.
• Coordinate housing stabilization strategies to prevent homelessness and housing displacement.

Financial & Grant Administration

• Monitor program budgets and ensure appropriate use of funds.
• Approve assistance payments to lenders, landlords, utility providers, and other vendors.
• Track expenditures and assist with grant forecasting and funding sustainability.

Staff Supervision & Training

• Supervise housing specialists and support staff as applicable.
• Provide training on HUD guidelines, financial education, and best practices.
• Conduct performance evaluations and provide ongoing coaching and support.

Community Partnerships & Outreach

• Build and maintain relationships with lenders, landlords, utility companies, housing authorities, and community partners.
• Participate in community meetings, housing coalitions, and outreach events.
• Promote housing assistance programs to eligible households and referral agencies.
• Other duties assigned

Policy Development & Program Improvement

• Assist in developing and updating program policies and procedures.
• Identify gaps in services and recommend program improvements.
• Stay current on HUD policy updates, housing trends, and funding opportunities.

MINIMUM MANDATORY QUALIFICATIONS


Experience:

• Minimum of 3–5 years of experience in housing assistance, HUD-funded programs, or community development.

Education:

• Bachelor’s degree in Social Work, Public Administration, Urban Planning, Housing, or a related field.

Mandatory Knowledge, Skills, Abilities, and Other

Qualifications:

• Experience administering HUD programs
• Supervisory or program management experience.
• Familiarity with housing management or case management software.
• Strong organizational and analytical skills
• Excellent written and verbal communication
• Attention to detail and compliance-focused mindset
• Ability to work collaboratively with diverse stakeholders
• Problem-solving and conflict-resolution skills
• Proficiency in Microsoft Office and data tracking…