Adult Medicaid Long Term Care - Eligibility Caseworker III - Sign-On Bonus Up To $5,000

What You'll Be Doing

Join a Team That Makes a Difference Every Day!
Wake County Social Services is home to over 225 dedicated Eligibility Caseworkers who help provide essential resources to our community. These professionals ensure that residents receive the support they need by evaluating eligibility for critical programs that impact health, safety, and long‑term stability.

We are excited to announce openings for Adult Medicaid Long Term Care – Eligibility Caseworker III positions across multiple locations, including Swinburne (Raleigh), Zebulon, Fuquay‑Varina, and Wake Forest.

This hybrid role allows you to work 50% in‑office and 50% virtually
, offering both flexibility and connection.

• Determine and maintain ongoing eligibility for Adult Medicaid Long Term Care, Special Assistance, and/or the Community Alternative Program for Children (CAP‑C)
• Process applications and manage cases using NCFAST and On Base
• Enter accurate, timely data to ensure benefits are authorized correctly
• Refer clients to appropriate community resources when additional support is needed
• Stay current on policies and procedures through continuous training
• Provide backup support to fellow case managers
• Contribute to emergency preparedness and response efforts, which may involve temporary adjustments to duties or hours
• Document case activity clearly and consistently using our electronic systems

• Meaningful, people‑centered work
• Supportive team environment
• Growth through training and policy development
• Convenient work locations across the county
• Hybrid work flexibility

• Associate's degree in Human Services or a related field
• Two years of job‑related experience
• Equivalent education and experience are accepted

• Two (2) years of experience determining eligibility in Adult Medicaid, Long Term Care, Special Assistance

• Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions
• Knowledge and strong understanding of Adult Medicaid policy and the ability to interpret new and changed policies
• Ability to develop and maintain strong relationships with clients by listening to the clients and understanding and responding to identified needs
• Ability to explain Medicaid policy in layman's terms to beneficiaries, family members, and facility representatives
• Excellent organizational skills and ability to complete varied tasks in a timely manner
• One year experience in Adult Medicaid Program in Social Services

Location:

Eastrn Regional Center Zebulon, NC 27597

Employment Type:

Regular

Work Schedule:

Mon.

- Fri. 8:30 am - 5:15 pm

Hiring Range: 26.16 - 31.99

Market Range: 26.16 - 37.81

Posting Closing Date:
Open until filled and may close at any time.

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.