Family and Children’s Trainer- Lead Worker

Performs advanced professional, training, lead, and program support work within the Family and Children’s Services Division of the Department of Social Services. Provides training, coaching, technical assistance, and day-to-day guidance to Family and Children’s Services staff to promote consistent, effective, and compliant service delivery. Assists with the development and implementation of training programs, monitors work processes and documentation, supports staff development, and serves as a subject matter resource for complex programmatic and casework issues.

Work requires considerable knowledge of social work principles, child welfare practices, applicable federal and state laws and regulations, North Carolina Department of Health and Human Services (NCDHHS) requirements, and agency policies and procedures. Work is performed with considerable independent judgment and initiative under the general supervision of the appropriate Family and Children’s Services administrator.

• Provides training, orientation, coaching, mentoring, and ongoing professional development to Family and Children’s Services staff.
• Develops and delivers training related to child welfare programs, case management, documentation, assessments, safety planning, permanency planning, investigations, foster care, adoption, and other applicable Family and Children’s Services functions.
• Serves as a lead resource for staff regarding policies, procedures, program requirements, and best practices.
• Provides technical assistance and consultation to staff regarding complex cases, difficult situations, and programmatic questions.
• Assists supervisors and management with identifying training needs and developing appropriate training plans.
• Monitors staff performance and work processes to identify trends, knowledge gaps, training needs, and opportunities for improvement.
• Reviews case documentation and other work products for accuracy, completeness, timeliness, and compliance with applicable requirements.
• Assists with quality assurance activities, case reviews, audits, corrective action plans, and program improvement initiatives.
• Maintains current knowledge of federal and state laws, regulations, policies, standards, and best practices affecting Family and Children’s Services.
• Communicates policy and procedural changes to staff and assists with implementation.
• Assists with onboarding and orientation of newly hired Family and Children’s Services employees.
• Provides guidance and support to staff during the onboarding and competency-development process.
• May assist supervisors with evaluating employee training progress and identifying areas requiring additional coaching or support.
• Participates in staff meetings, supervisory meetings, training sessions, work groups, committees, and professional development activities.
• Assists in the development, revision, and maintenance of training materials, manuals, procedures, reference materials, and other instructional resources.
• Coordinates or facilitates required and recommended training opportunities for Family and Children’s Services staff.
• Tracks employee training requirements, completion, certificates, and continuing education as assigned.
• Assists with preparing the agency for state reviews, monitoring visits, audits, accreditation activities, and other compliance-related processes.
• Serves as a liaison with state and local partners, community agencies, service providers, and other organizations as assigned.
• Provides consultation and assistance to staff regarding community resources and available services.
• Assists with identifying service gaps and developing strategies to improve outcomes for children and families.
• May provide direct casework assistance during periods of increased workload, staff vacancies, emergencies, or other operational needs.
• May assist with complex case staffing and multidisciplinary case consultations.
• Promotes consistent application of agency policies and procedures across the Family and Children’s Services Division.
• Maintains confidentiality of client, personnel, and agency information in accordance with applicable laws, regulations, and County policies.
• Uses applicable case management,…