Maintenance Caseworker II First

Income Maintenance Caseworker II

The Franklin County Department of Social Services is seeking a dedicated Income Maintenance Caseworker II for our Work First program. In this vital role, you won't just process applications—you will serve as a foundational support system, helping local families navigate employment resources, access financial assistance, and achieve self-sufficiency. If you are a compassionate communicator, a meticulous problem-solver, and a true advocate for community growth, we invite you to bring your talents to Franklin County and make a meaningful impact where it matters most.

Compensation: $43,057-$47,363 To Be Determined Based on Experience and Qualifications Benefits:
Franklin County offers a competitive benefit package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year;

an employee wellness program inclusive of a county sponsored gym and an employee assistance program.

45% Interviewing/Assessing-Interview is the main tool for gathering information and securing facts need to determine eligibility. The employee must be skilled in obtaining information through listening to the customer, assessing the answers, comparing for program requirements, formulating further questions, and recording the information accurately on the program interview tool. Employee must convey a genuine interest in the customer and their feelings.

Interviews are generally conducted within the agency, by phone or mail. The prospective customer must be informed of his/her right to apply for any assistance program, be given the appropriate time standards for processing, and any necessary referrals if appropriate. 45% Determining Eligibility – The employee must verify information in order to correctly determine eligibility for the prospective customer at initial application, ongoing recipients during the redetermination process, occurring bi-annually or annually, and at times of changes.

Examples of verifications include, but are not limited to, residence, identifications, various types of incomes, and resources. Computer matches assist with the process. The employee must take action to meet all appropriate time frames when determining eligibility for applications, redeterminations, and/or changes. 9% Assisting Customers – Employee must continually assist with problems and concerns of the customer. Some issues are associated with the eligibility process and others arise when there is a crisis for housing, heating needs, or utilities.

Employee will make appropriate referrals for such emergency needs..50% Referral of Suspected Fraud – Employee is responsible for referring suspected fraud to the Program Integrity Caseworker. Cases may be referred based on reported misuse by the general public, information discovered through computer matches, changes reported by the client, or findings by Quality Assurance. .50% Appeals and Hearings – Employee must schedule and prepare a local hearing summary within five calendar days if a hearing or appeal is requested by the applicant/recipient or legal representative.

Some agency actions may constitute a state hearing rather than a local hearing. Knowledge, Skills, and Abilities Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.

Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames. Work Schedule Regular work hours for this position are Monday through Friday from 8:00 A.M to 5:00 P.M. Occasionally, employee must work overtime due to increase workload or meeting needs of the customer. In the event of a disaster, employee will work rotating shifts at an Emergency Shelter.

One year of experience as an Economic Services Caseworker; or an equivalent combination of training and experience.

Possession of a valid North Carolina driver's license upon hire.