Maintenance Caseworker II

Position Overview

This position(s) is located in the Economic Services Section. We are accepting Work Against applicants that need up to one (1) year of Income Maintenance experience.

This caseworker is assigned to a unit within the Economic Services Section. This position is responsible for taking applications, determining eligibility and maintaining cases for Food and Nutrition Services, Adult Medicaid, Temporary Assistance for Needy Families, or Family and Children's Medicaid. This includes interviewing the client, verifying information, determining eligibility, maintaining the record and making changes to the record. The employee must determine how the changes impact on the eligibility of the case.

Other duties may be assigned to this worker when deemed necessary by the supervisor. The worker in this position must be human services oriented and possess the ability to interact well with supervisors, co-workers and customers and be able to work in a team environment. This worker must respond to disasters as needed in accordance with Cumberland County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.

This position must use the online program manuals and DSS Administrative Letters as appropriate. This employee is expected to make the final decision in determining eligibility by applying written policy but be able to recognize situations that should be referred to the Supervisor for clarification.

MINIMUM EDUCATION & EXPERIENCE REQUIRED: One (1) year of experience as an Income Maintenance Caseworker. PREFERRED EDUCATION & EXPERIENCE: Graduation from a four-year accredited college or university and one (1) year of Income Maintenance Caseworker experience OR one (1) year of Income Maintenance Caseworker experience. Work Against Information:
Income Maintenance Caseworker I Salary: $39,718.41, after one (1) year of experience - fully qualified as an Income Maintenance Caseworker II Salary: $43,789.54.

KNOWLEDGE, SKILLS and ABILITIES:

Good mathematical reasoning and computational skills. Ability to communicate with clients, applicants, and the public to obtain data, and to explain and interpret Income Maintenance rules, policies, and procedures. Ability to understand the needs and problems of customers/applicants. Ability to learn the program area of assignment and all agency programs and services which could affect the customer/applicant. Ability to use the computer for data entry or word processing.