Airport Shuttle Supervisor

Join LAZ Parking Airport Services and be part of a team that keeps Asheville Regional Airport moving safely and efficiently. Apply today!

Position: Shuttle Supervisor

Location: Asheville Regional Airport

Pay Rate: $21.00/hr.

Schedule: Full-Time | On-Site | Monday, Tuesday, Friday, Saturday, Sunday 11:00am-7:00pm

Here at LAZ Parking, we often say, "it's not what we do, it's the way we do it." We are more than just the fastest growing and largest privately held parking company in the country; we believe that the work we do and how we treat people can really make a difference. LAZ provides a reliable transportation service with a commitment to safety while maintaining the highest standards of professionalism and excellence in our operations.

We are currently seeking an experienced and dedicated Shuttle (Driver) Supervisor to join our team!

• Competitive Pay/Wages.
• Health, dental, and vision insurance options.
• 401(k) Retirement savings plan.
• Paid time off and holidays.
• Opportunities for advancement and professional development.

LAZ Airport Services is hiring a Shuttle Supervisor to oversee shuttle operations at Asheville Regional Airport
. This key role ensures efficient vehicle maintenance, driver scheduling, DOT compliance, and the functionality of shuttle tracking and route systems. If you're a hands‑on leader with transportation experience, we want to hear from you.

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains shuttle drivers on day‑to‑day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Enforces DOT regulations and LAZ safety standards.
• Monitors driver logs and conducts audits to ensure compliance.
• Assists with periodic training as needed.
• Assists with creation of monthly garage schedule and ensures consistent service levels.
• Manages GPS vehicle tracking systems and route performance software (SAMSARA).
• Ensures signage, communication devices, and other shuttle equipment are operational.
• Greets by name, is responsive and timely with correspondence and problem resolution, and displays a caring attitude, developing rapport with the customer base.
• Has basic computer skills in the parking revenue control system.
• Oversees preventative maintenance and service schedules for the shuttle fleet.
• Maintains accurate records of vehicle inspections, repairs, and service history.
• Ensures all vehicles meet safety and cleanliness standards.
• Prepares usage, maintenance, and shift reports for leadership.
• Addresses customer service issues and resolves operational concerns promptly.
• Other related duties as assigned.

• High school diploma or GED required.

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

• Minimum 3 years of experience in transportation, logistics, or supervisory roles.
• Knowledge of DOT regulations and vehicle fleet operations.
• Proficient in scheduling tools, GPS tracking systems, and Microsoft Office.
• Excellent communication and organizational skills.
• Availability to work varied shifts, including nights, weekends, and holidays.

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team‑building and interpersonal skills.

• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements—heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:
Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.