Shipping Coordinator

Scope:

This role will support both our customer service and warehouse teams and will be an integral part of our shipping staff.

This role will support both our customer service and warehouse teams and will be an integral part of our shipping staff.

Under the direction of Shipping Manager, this position coordinates all outbound shipping for LTL, Freight and non-LTL orders in order to meet customer delivery requirements.

• Schedule shipments and manage the outbound shipping schedule
• Work with carrier partners and internal team members to understand urgency of the freight, resolve issues and ensure top tier service and performance.
• Seeks out rate quotes with shipping vendors and logistics companies to procure the best service and price possible.
• Responsible for maintaining and updating all shipping records.
• Prepares documents, such as, bills of lading, and shipping orders to route materials.
• Collaborates with Customer Service team and supervisors to ensure coordination of special shipments and rush orders.
• Contact common carriers and schedule pick-ups, ensuring the meeting of customer delivery requirements.
• Track inventory and report any shortages to Customer Service for further disposition
• Completes shipper's declared HAZ-MAT paperwork on line.
• Complete and maintain all required paperwork shipping documents and labels corresponding to shipping needs
• Document and handle claim process for product damaged during shipping. Track and report on all shipping claims.
• Notify customers when product is ready and assist with tracking their shipments, and/or when they pick up orders.
• Assist truck drivers with their required paperwork.
• Maintain a clean and safe work area and update supplies as needed
• All other assigned duties directed by the Shipping Manager

• Must have strong, general computer skills and be able to work with vendors on line and use their custom shipping software.
• Must have working knowledge of Microsoft Office.
• Must possess excellent customer service and verbal communication skills.
• Requires education generally equivalent to a high school diploma and experience working in a warehouse and/or shipping environment.
• This candidate is a self-driven, high energy person with excellent communication and customer service skills, and has the ability to multitask and work well under pressure.