Dispatcher - Transportation

Dispatcher

Dispatcher will schedule vehicles to pick up and drop off clients for their medical appointments safely and on time. Dispatcher will be able to look at the particulars of the scheduling needs and makes the necessary adjustments. Dispatcher will be able to take into consideration factors such as the number of passengers per trip, the drivers who are available, the length of the trip, and appointment times.

Dispatcher will work as part of a team to reach transportation benchmarks for Transportation Services. The job's purpose is to assure timely scheduling and dispatching of drivers for the provision of and maintenance of a caring environment for non-emergency clients while providing transport service as appropriate for the needs of the client. Represent the spirit of Southeastern Life Center, with its primary focus on removing the barriers to recovery for the clients we serve.

Essential Duties and Responsibilities:

• Dispatchers will coordinate the transportation schedule for each day and/or week and inform drivers of their assignments for the day and/or week. The Dispatchers must also be able to appropriately schedule last-minute trips so that clients reach their appointments on-time.
• Problem Resolution:
  Things can go wrong on a trip. A vehicle might get a flat tire or there might be an unexpected roadway closure, unforeseen situations arise Dispatchers will have to take action to make things right and limit disruptions so that client arrives safely and on-time to their scheduled appointments.
• Maintaining Communication:
  Dispatchers will serve as a liaison between different departments and people. They correspond with maintenance to see which vehicles are available and when out-of-service ones will be returned to the fleet. They talk to drivers to ensure the trip is going as planned. They field messages from customers wanting to confirm arrival time or calling with complaints about their trip experience.
• Reporting:
  Dispatchers are crucial in accurate reporting for the company. Dispatchers will provide detailed accounts of activities to assess patterns for inefficiencies. They will be responsible for completing all required paperwork on time and with minimal errors.
• Monitoring Safety:
  We are committed to the safety of our clients and dispatchers are critical in this role. Dispatchers will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules. If one of a transportation dispatcher's vehicles is involved in a roadway situation, he or she needs to decide the safest course of action, such as getting emergency help.
• Adhere to compliance programs with state and federal regulations, including those imposed by the Department of Transportation (Use the "Apply for this Job" box below). up-to-date data in appropriate software systems.
• Following up with any accidents/incidents that might have arisen during the transportation of individuals and performing investigating reports as needed.
• Coordinate with community providers in need of transportation services for their clientele through our contractual agreements
• Provide fill-in as needed to provide transportation services in the event of staff vacancy.
• Report facts concerning accidents or incidents to control and hospital personnel in accordance with the organizational policy
• Take part in staff development programs and/or undertake further training if and when required opportunities
• Comply with the data protection measures and do not disclose personal information regarding patients or other employees to unauthorized personnel.
• Other duties as assigned

Additional Specialized Knowledge/

Skills:

An excellent working knowledge of NEMT Dispatch system Ability to keep a level head in a busy environment to rectify issues quickly and efficiently. Ability to think ahead and anticipate potential problems, such as allowing extra time during stormy weather. Managing time wisely both to be an effective employee and to spot ways in which transportation routes and procedures could be improved A commitment to teamwork since the job entails working with a variety of people Incumbent in the Transportation Dispatcher role are able to work…