Distribution Associate​/Returns Processor

Position:
Distribution Associate/ Returns Processor

Location:

Four Oaks, NC Duration: 12 Months Total Hours/week: 40.00

Shift: 1st Shift Client:
Medical Devices Company Job Category:
Industrial Level of

Experience:

Entry Level

Employment Type:

Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Shift - 1st Shift, Monday-Friday: 6:00 AM - 2:00 PM. Required Overtime:
Weekdays & Saturdays OT Hr: 4:00 AM - 2:00 PM or 5:00 AM - 3:00 PM. Pay Rate: $17.00/hr

• The Returns Processor (Distribution Associate) is responsible for providing value to our customer by accurately receiving, inspecting, and processing returned products.
• This includes verifying condition, updating system data, and ensuring all returned materials meet client standards for safety, accuracy, documentation, and productivity.

• Receive, inspect, and sort returned products based on condition and company guidelines.
• Identify damage, defects, expiration, or discrepancies on returned goods.
• Accurately document return reason codes, product details, and disposition outcomes.
• Process returns through RF technology and warehouse management systems.
• Repackage, re-label, and prepare items for restocking, quarantine, or scrap.
• Ensure accurate data entry and follow Good Documentation Practices (GDP).
• Process customer orders including scanning barcodes, picking cases, and labelling boxes as needed.
• Palletize orders by scanning, retrieving, and placing completed orders on pallets.
• Verify accuracy of shipments and perform packaging activities.
• May perform dock manifest duties including scanning completed pallets and operating shrink wrap equipment.
• May operate the ground/manual manifest station.
• Become knowledgeable of other warehouse positions and assist as required.

• Perform all work at a high accuracy level; resolve errors following established procedures.
• Check and count products for accuracy, damage, and contamination.
• Participate in Lean initiatives.

• Identify pallet  and document required information.
• Write clearly, match numbers, and verify correct location codes.

• Accurately pick product while bending, stooping, reaching, and lifting up to 50 lbs.

• Participate in inventory counts and reconciliation as needed.

• Operate all designated material handling equipment safely.
• Report all damage to product, equipment, or company property immediately.
• Maintain equipment cleanliness according to maintenance guidelines.

• Complete all warehouse and returns activity records accurately and on time.
• Review operating goals and daily performance metrics.

• Follow all safety standards, including 5S and Lean principles.
• Maintain clean, orderly work areas.
• Report injuries, hazards, and unsafe conditions immediately.
• Assist in maintaining warehouse security.

• Learn responsibilities of other roles as assigned.
• Provide backup support during absences or peak volume periods.

• Participate in the daily stretching program.
• Perform additional duties as assigned.
• Follow Good Documentation Practices at all times.

• High school diploma or GED, preferred.
• 1 year of relevant experience, preferred.
• Experience with MHE, preferred.
• Ability to obtain an electric pallet jack certification.
• Ability to read and interpret distribution documents.
• Required to operate MHE and use an RF scanner.
• Basic analytical, organizational and prioritization skills.
• General distribution knowledge.
• Strong verbal communication skills
• Ability to multitask and prioritize
• Ability to work in a fast-paced distribution environment
• Ability to read and interpret distribution documents
• Ab…