B2B Collections & Accounts Receivable Specialist (Transportation Industry

B2B Collections & Accounts Receivable Specialist (Transportation Industry)

Charleston, SC

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• 1st shift hours, Monday-Friday only
• Tuition reimbursement
• Gym membership reimbursement
• Flexible arrival time
• Ongoing technical and interpersonal skill training
• Commission eligibility
• Other ancillary insurance policies

The B2B Collections & Accounts Receivable Specialist is responsible for managing commercial customer accounts, ensuring timely payment of invoices, and maintaining strong customer relationships within the transportation/logistics sector. This role requires industry knowledge of freight billing, accessorial charges, PODs, and dispute resolution while supporting cash flow and minimizing bad debt.

• Contact customers via phone and email to collect past due balances
• Negotiate payment arrangements while maintaining positive client relationships

• Understand and explain freight invoices, accessorial charges, fuel surcharges, and payment terms (training provided).
• Research and validate disputes resulting in non-payment.
• Obtain and submit required documentation (PODs, BOLs, rate confirmations, contracts, LOA’s)

• Serve as a professional point of contact for customer payment inquiries
• Maintain accurate notes and documentation in AR systems and CRM tools

• Excellent communication, negotiation, and problem‑solving skills
• High attention to detail and ability to manage multiple accounts
• Ability to thrive in a fast‑paced, high‑volume environment
• High School diploma or equivalent.

• Proficiency with Microsoft Office
• Type 40 + WPM
• Knowledge of freight billing, accessorials, and POD requirements
• B2B collections and/or accounts receivable experience
• Experience in transportation, logistics, trucking, or freight preferred
• Strong understanding of AR aging, payment terms, and collections best practices; including FDCPA

• Professional and assertive communication
• Customer‑focused with strong follow‑through
• Organized and deadline‑driven
• Analytical mindset with strong documentation skills

• $16.60-$17.50 an hour
• After 90 days and if you come on board with Synter permanently.
• You are eligible for a pay increase based on your performance.
• 3rd Party Account Reps can earn a monthly commission based on their collections and hitting their performance metrics.