Senior Account Manager

About Hub International

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry‑leading success in mergers and acquisitions.

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.

• Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company‑paid Life and Short‑Term Disability Plans
  • Supplemental Life and Long‑Term Disability Options
  • Comprehensive Wellness Program
  • Paid Parental Leave
  • Generous PTO Package – Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be part of a motivated, winning team with the opportunity to learn from colleagues who are among the top talent in the industry!
• Growth potential – HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

HUB International’s Employee Benefits Senior Account Manager is the first level and primary customer‑facing service interface for our customers. The position requires a high degree of customer service, problem‑solving, and communication skills and works under the direction and supervision of the Employee Benefits Service Manager. This position is part of the Service organization and supports HUB’s clients and their employees by resolving all service matters.

The Account Manager also acts as HUB’s liaison with the insurance carriers for all matters relating to the servicing and maintenance of HUB’s client base.

Typical functions include processing and answering customer requests for services and complaints, ensuring prompt resolution of problems, managing service response escalations both internally and from insurance carriers for employer/client health plans, and capturing all service related activities in the Benefit Point agency management software.

The primary goal for the Employee Benefits Senior Account Manager role is to support the Service operations and effectively service and maintain HUB’s client relationships.

• Work directly with clients and employees to answer questions and resolve their issues.
• Load and maintain all service activities in Benefit Point.
• Resolve enrollment and termination issues.
• Act as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
• Provide members with assistance for appeals and other service matters.
• Answer or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA.
• Work with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
• Maintain an assigned book of cases and stay in regular contact with all key client contacts to build solid relationships.
• Proactively call key contacts to check‑in and for fact‑finding.
• Assist with the training of new hires in their duties.
• Prepare reports giving details of complaints and service requests on a monthly basis.
• Share new and unique information with other HUB service team members.
• Maintain organized filing systems and timely submit all employee paperwork.
• All other duties and special projects as assigned.

• 5+ years of experience in employee benefits, including strong knowledge of employee benefit plans, ancillary coverages, and current legislation.
• Highly organized, technical and…