Customer Service Liaison - PW

Job Title

Customer Service Liaison

We are looking for an energetic, motivated, and customer-focused individual to join our team! Under the supervision and direction of the Customer Service Team Lead, our Customer Service Liaison will be part of a team that investigates and resolves citizen concerns and issues for the community.

Excellent work-life balance with consistent, predictable weekly schedules

Retirement pension through participation in the South Carolina Public Employee Benefit Authority (PEBA) Retirement System

Great benefits package including (14) paid holidays, vacation, sick, maternity, and parental leave, as well as training and advancement opportunities

$45,053 – 50,731 (Estimated Annual Salary)

Open Until Filled – Application Review Begins Immediately

Duties include:

• Develop a broad understanding of all Divisions of the Public Works Department and the services provided to the community to provide knowledgeable and timely responses to citizens.
• Provide detailed customer service and coordination to the public, county offices, and municipalities regarding requests for service or inquiries.
• Utilize the Department's work order and permitting system to ensure customer requests are properly entered and monitored, and the citizens are kept informed and notified of the outcome.
• Provide preliminary research on easement/right-of-way, road data, property owners, and maintenance jurisdiction.
• Prepare correspondence, spreadsheets, presentations, travel documents, and procurement card recaps to support administrative functions of the department
• Respond to questions, comments, and requests in a courteous, timely manner.
• Keep immediate supervisor informed concerning work progress, including present and potential work problems; make suggestions on new or improved ways of addressing such problems.
• Maintain a professional, warm rapport with other municipalities and state agencies
• Perform other directly related duties consistent with the role and function of the classification.
• May be designated to report to work during hazardous weather or emergency conditions.
• Serve as the primary liaison with the Procurement Department; and enter/track staff summary sheets into internal processing system.
• Generate and analyze customized reports within work order management system to monitor work.
• Assist Customer Service Team Lead develop policies and procedures regarding department changes and assist in bringing team up to speed on these changes.

Required Education and Training:

Associate's Degree from an accredited institution supplemented with two (2) to five (5) years or more of progressively responsible administrative or technical experience working in a customer service role is required. A valid South Carolina Driver's license is required.

• Thorough knowledge of customer service principles and practices.
• Substantial knowledge of County structure and responsibilities, practices and procedures of assigned Department.
• Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language.
• Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks, including GIS and Web software.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Ability to use logical and creative thought processes to develop solutions.
• Ability to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program