Customer Support Representative AR

Haynes Inc
. experienced, long-term government contractor seeking a Customer Support Representative for the Accounts Receivable Branch to support our client, the Department of State (DOS), in Charleston, SC. To be considered, candidates must already hold or be able to obtain a Secret security clearance. A Secret clearance can also create additional career opportunities within the federal government, including the potential for direct hire.

This is a full-time position with a starting salary range between $49,000 and $55,000 PLUS our generous benefits package, outlined below.

Haynes Inc, continues to partner with Department of State (DoS) in Charleston, SC. Our 80+ employees. support the DoS Comptroller and Global Financial Services (CGFS) Center in the areas of:
Global Compensation, Information Systems Security (ISSO), and Global Financial Operations. We serve the U.S. Foreign Service, Department of State Civil Service, Foreign Service Retirees, Embassies, and Overseas U.S. Agencies reaching 180 countries and 140 currencies. Haynes, Inc. provides services in:
Accounting, Administration, Budget, Travel, Vouchering, Accounts Receivables, Reconciliation, Systems Analysis, Information Systems, Computer Security, Payroll and Compensation, Treasury, Payroll Customer Service, Training, Audits, and Paralegal Analysis

The Bureau of the Comptroller and Global Financial Services Charleston (CGFS), Department of State (DoS), requires contractor support services within the Accounts Receivable Branch (ARB). ARB manages and collects debts owed to the Department of State, including repatriation loans, evacuation loans, passport NSF debts, employee-related debts, and other receivables.

• Do you love independence in a Team Environment?
• Do you love analysis and problem solving?
• Do you love figuring out how to make a business process more efficient?
• Can you create and maintain Excel spreadsheets with your intermediate knowledge of Excel?

• A four-year degree from an accredited college or university is required, or
  • 2 years of college + 2 years of experience relative to the specific position, or
• 4 years of experience relevant to the specific position
• Requires basic knowledge and understanding of established and standardized bookkeeping and accounting procedures and techniques used in an accounting system, or a segment of an accounting system, where there are few variations in the types of transactions handled.

• Experience supporting customer service operations, including answering phones, responding to inquiries, and routing customers appropriately.
• Experience handling financial or payment-related transactions with accuracy and discretion.
• Ability to track, reconcile, and follow up on financial actions such as refunds, correspondence, or account updates.
• Knowledge of basic accounting principles and ability to learn automated financial systems.
• Strong organizational, oral, and written communication skills with English
• Conversational Spanish is highly preferred and will be tested in the interview.

• The candidate should be a team-player with a positive attitude and possess technology savviness and ability to catch on quickly
• Ability to obtain in-depth functional knowledge of ARB operations and customer service workflows.
• Ability to learn Department of State financial policies and procedures, including relevant FAM and FAH guidance.
• Strong customer service skills with the ability to remain professional and composed during high call volumes.
• Escalate issues to the Supervisor and Manager as appropriate after all other avenues have been exhausted.
• Attention to detail, critical thinking, and out-of-the-box thinking is encouraged, ability to work and mold to an ever-changing environment is a must.
• Perform extensive research and analysis of accounts in all financial/imaging systems when dealing with customers over the phone
• Technology aptitude, including proficiency with Microsoft Office and ability to learn systems such as GFMS, RFMS, and Avaya.
• Ability to multitask and prioritize during periods of high workload.
• Attention to detail, accountability, and reliability in completing time-sensitive tasks.
• Ability to escalation issues to supervisors or managers when appropriate.
• Team-oriented mindset and willingness to serve as backup support for critical functions.

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