Patient Accounts Rep

Responsibilities

Palmetto Low country Behavioral Health is now seeking to fill a Full-time Patient Accounts Rep-Financial Counselor and Self Pay Collector

Position Summary
:
The Financial Counselor serves as the primary point of contact for patients and their families regarding the financial aspects of treatment. This role involves verifying insurance benefits, and establishing payment plans for mental health and substance abuse services. The Financial Counselor will be required to speak with patients or their guarantor regarding the collection of self-pay or estimated out-of-pocket costs.

The ideal candidate balances technical expertise in medical billing with compassion and sensitivity toward patients in crisis.

Responsibilities include, but are not limited to:

• Insurance verification (fast turnaround)
• Speaking with every adult patient on the units regarding demographics, OHI, and getting the proper financial counseling paperwork signed
• Uploading paperwork into the patients MS4 account
• Calling on self-pay accounts (Each pt receives 2 calls)
• Determining when an account is Ready for Bad Debt
• Completing the Physician Charge Sheet and uploading into the Physician billing service
• Supporting your fellow team members

Strong experience in upfront collections; knowledge and understanding explanation of benefits, experience in reading and understanding insurance contracts, letters of agreement, and discount negotiations request. Knowledge of the business office department and personnel policies. Skills in oral and written communication, organizational skills and interpersonl skills; skill in the operation of office equipment.

Career development opportunities across UHS and our 300+ locations!
Diverse programming to expand your experience
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
Employee Assistance Program
401(K) with company match and discounted stock plan
Pet Insurance
SoFi Student Loan Refinancing Program
Tuition Assistance
Employee Referral Program
More information is available on our Benefits Guest Website:

Monday – Friday 700am-330pm

Education:

High School diploma required;
College degree preferred

Experience:

Experience in a medical office or hospital business office setting required.

Age-Specific

Competencies:

N/A

Other:
Basic reading, writing and mathematics skills; good telephone and oral communication skills; legible handwriting; ability to concentrate on tasks in high traffic area; ability to maintain information as highly confidential; meet deadlines; good organization and priority setting skills; preferred basic data entry skills with some computer experience; strong customer service skills; empathy; attention to detail.

HIPAA:
Has access to Medical Records of cases to which they are assigned to work. Use of PHI is limited to assigned tasks.

Palmetto Low country Behavioral Health, a subsidiary of UHS, is located on the beautiful Ashley River near Charleston, SC, Palmetto Low country Behavioral Health lends a helping hand to people struggling with mental health and substance use disorders. At Palmetto Behavioral Health we are looking for exceptional people who share our mission of providing superior quality healthcare services and our culture of Service Excellence: treat everyone as a guest, demonstrate professionalism and excellence, practice teamwork.

Please visit us online at

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network, and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

All UHS…