Patient Services Coordinator III

Overview

What We Offer
:
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

• Record patient demographics, insurance information, patient charges and collections in a timely and accurate manner.
• Schedule patient appointments in a timely and accurate manner.
• Cross-train in multiple administrative support functions as required.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Excellent verbal communication skills. Ability to work with changing priorities. Strong organizational, problem-solving and critical-thinking skills. Ability to interact with individuals of all cultures and levels of authority. Ability to maintain confidentiality. Ability to function as part of a team. Initiative.
  
  Basic medical terminology knowledge (obtained through formal classes or work experience). High level of working knowledge of EPIC systems. Detailed knowledge of multiple payor billing requirements. Familiarity with coding requirements for the practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

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