Program Evaluation & Quality Manager

Program Evaluation & Quality Manager

North Charleston, SC | Full-Time

Landmarks for Families is seeking an experienced Program Evaluation & Quality Manager to lead program evaluation, performance measurement, data analytics, continuous quality improvement (CQI), and Apricot by Bonterra administration. This position partners with program leaders to transform data into actionable insights that improve services, demonstrate organizational impact, strengthen grant reporting, and support strategic decision-making. If you are passionate about analytics, dashboards, KPIs, business intelligence, AI, and mission-driven work, we’d love to meet you.

• Develop program evaluation plans, logic models, KPIs, outcome measures, and performance dashboards.
• Administer and optimize Apricot by Bonterra, including forms, workflows, user support, data quality, and reporting.
• Analyze program performance using data analytics and business intelligence techniques.
• Create executive dashboards, visualizations, and reports using Excel, Power BI, or similar tools.
• Lead Continuous Quality Improvement (CQI) initiatives through audits, trend analysis, and performance reviews.
• Support accreditation, compliance, grant reporting, and organizational performance measurement.
• Collaborate with leadership to identify opportunities for program improvement and operational efficiency.
• Leverage AI and automation tools to improve reporting, documentation, workflow efficiency, and analytics while ensuring responsible governance and data privacy.

• Bachelor's degree in Data Analytics, Program Evaluation, Public Administration, Business Analytics, Public Health, Human Services, MIS, Statistics, Sociology, Psychology, or a related field.
• 3-5+ years of experience in program evaluation, quality improvement, nonprofit analytics, healthcare analytics, education, behavioral health, or child welfare.
• Experience administering Apricot by Bonterra or another case management/youth information system.
• Advanced Microsoft Excel skills;
  Power BI, Tableau, or other dashboard tools preferred.
• Experience with data visualization, KPI development, outcome measurement, research methods, and AI-assisted productivity tools.
• Strong communication, project management, collaboration, and analytical problem-solving skills.

Hiring Range: $6,500-$7,300, commensurate with experience, plus a competitive benefits package.

If you’re excited about combining data, technology, quality improvement, and a mission to improve lives, we encourage you to apply.