Implementation Technical Analyst

Haynes Inc an experienced long-term government contractor, is searching for a Implementation Technical Analyst to serve our client, the Department of State (DOS) in beautiful Charleston, SC. To be considered for this job, the candidate must be able to obtain a security Secret Clearance, or already possess one. A Secret Clearance will open a lot of other doors for your career with the Government, including the possibility of being hired directly.

This is a full-time job with starting salary range of $63,800 - 72,800 PLUS generous benefits package (outlined below)

Haynes Inc, continues to partner with Department of State (DoS) in Charleston, SC. Our 80+ employees. support the DoS Comptroller and Global Financial Services (CGFS) Center in the areas of:
Global Compensation, Information Systems Security (ISSO), and Global Financial Operations. We serve the U.S. Foreign Service, Department of State Civil Service, Foreign Service Retirees, Embassies, and Overseas U.S. Agencies reaching 180 countries and 140 currencies. Haynes, Inc. provides services in:
Accounting, Administration, Budget, Travel, Vouchering, Accounts Receivables, Reconciliation, Systems Analysis, Information Systems, Computer Security, Payroll and Compensation, Treasury, Payroll Customer Service, Training, Audits, and Paralegal Analysis.

Haynes, Inc. provides our employee family a robust benefits package including: 11 paid Federal holidays, generous Employer Match on your 401k, Paid Time Off, Medical/Dental/Vision Insurance, Flexible Spending Accounts, Life Insurance, Disability, Tuition Reimbursement, free Professional Development & Training Program with 9000+ courses, and more! We thrive on providing a good work/life balance and in creating an inclusive culture where employees feel valued, appreciated, and are rewarded for top performance!

The Bureau of Comptroller Global Financial Services (CGFS) of the Department of State (DoS) requires the contractor to provide Training Specialist services in the Office of Customer Support and Training. The Office of Customer Support and Training is responsible for customer help desk services, knowledge base management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees.

This position will provide instructional design, development, and delivery support for the CGFS/CST Implementation Team. This person will report to the Implementation Project Manager.

• Specialized, in-depth subject matter experience with Federal accounting and financial management policies, practices, reporting, and operations is desirable
• Demonstrated capability analyzing complex financial systems requirements, troubleshoot, and issues

• Experience with DoS financial systems used by Overseas posts, both internal and external systems
• Knowledge of Federal accounting/financial management policies, practices, operations, and procedures
• Experience with technical environments supporting DoS, such as DEVNET and training database management
• Perform customer support for large, complex financial system implementations.
• Microsoft 365 Certified

• Develop, communicate, and implement cost-effective solutions to the Department’s requirements
• Superior verbal and written communication and organizational skills
• Dependability and punctuality
• Flexibility and adaptability

• Assist in designing, developing, and delivering formal and informal training to include the following tasks:
• Assist with updating training aides for financial software implemented at overseas posts, which includes the development of syllabuses, classroom handouts, classroom exercises, answer keys, and training databases
• Independently edit, modify, and update training documentation based on periodic changes to all software (semiannual, biannual, and annually - depending on the course), based on guidance from the CGFS Implementation Project Manager. Additional feedback for updates to training materials can come from co-instructors, students, and colleagues
• Collaborate with trainers and incorporate appropriate changes in current training materials and in future releases
• Assist in developing new online accessible training materials and courses using new technologies such as podcasts, web-based seminars, computer-based- learning (CBL) modules, and software simulation programs
• Assist with the electronic archiving of the implementation training library, by version, to better track and implement changes to current materials, handbooks, workbooks, exams, and activitie /li
• Attend User Acceptance Reviews (UARs) and serve on working groups that deal with software changes.
• The incumbent will provide Tier I (helpdesk) level support as the Primary POC for all posts during their conversions until the handoff of support to the…