Clinical Systems Manager

The Clinical Systems & Technology function provides operational leadership for the clinical business ownership of clinical technology, automation, and clinical reporting across the organisation. The role contributes to and helps deliver the clinical roadmap, governance, and adoption of core clinical platforms (including Veeva and Obvio), supports the identification and adoption of clinical AI use cases and contributes to the definition and delivery of standardised, regionalised clinical reporting and KPIs for Clinical Operations.

• Support and/or own (depending on level) clinical technology business processes end-to-end, including build, materials, and training.
• Align and engage stakeholders across functions and regions; contribute to or govern system decisions and ensure IT-compliant deployment.
• Monitor compliance and contribute to continuous review of operational efficiency across platforms within the function's remit.
• Partner with QA and IT to support or ensure compliant technology deployment across clinical systems.
• Translate business needs into IT requirements and solutions, identifying and removing operational inefficiencies across clinical systems and workflows.

• Lead the identification, prioritisation, and definition of clinical AI use cases in partnership with IT, translating clinical operational needs into clear requirements and ensuring solutions are fit for purpose.
• Govern the clinical AI and automation roadmap, ensuring initiatives remain aligned to clinical operational priorities and that the pipeline of use cases is regularly reviewed and updated as the capability matures.
• Drive clinical adoption, training, and change management for AI tools and automation

• Define and maintain standard clinical reporting requirements and consistent, regionalised KPI metrics for Clinical Operations.
• Act as a business stakeholder for the centralised IT reporting team, specifying requirements for dashboards, data model inputs, and report outputs.
• Validate, interpret, and govern the use of clinical reporting outputs (e.g., Power BI dashboards) to ensure they meet operational and compliance needs.
• Drive data-informed decision-making across Clinical Operations by ensuring relevant teams understand and act on standardised clinical reporting.
• Identify gaps in current reporting capability and define interim solutions in collaboration with IT.

• Support, contribute to, or own (depending on level) the clinical roadmap and strategy for eConsent, ePro, and eCoa, working cross-functionally with Biometrics, PM, and BD/OSL, and partnering with IT on technical configuration and integration.
• Define clinical requirements and priorities for platform integration, vendor relationships, and release governance, including clinical process design inputs.
• Drive adoption and support user compliance across regional clinical teams.

• Support the function in enabling regional and global clinical teams to scale effectively for complex, multi-regional studies.
• Contribute to integration of processes, systems, data, and reporting across the organisation to strengthen operational maturity and performance.

• Collaborate with IT to ensure system integrations, data flows, and compliance frameworks support clinical operations and organisational reporting needs.
• Engage stakeholders to ensure technology, AI, and reporting initiatives align with business strategy and operational requirements, with seniority of stakeholders engaged increasing with level.
• Facilitate communication and alignment across teams to support successful change adoption and continuous improvement.
• Contribute to the clinical roadmap, prioritisation, and adoption activities for one or more pillars above partnering with IT on technical delivery.
• Lead cross-functional project management of clinical systems and technology initiatives, coordinating requirements, timelines, stakeholder alignment, and delivery across functions including QA, IT, Biometrics, PM, Medical, GSC, BD/OSL, and IT, from initiation through to adoption.
• Drive resolution of operational issues and project tasks through to completion, escalating as appropriate.
• Lead end-to-end project planning for clinical systems and technology initiatives, including defining scope, objectives, milestones, and success criteria in collaboration with functional stakeholders and IT, and maintaining project plans, charters, and schedules throughout delivery.

• Tertiary qualifications in life sciences, information technology, or a related field.
• Minimum 5+ years' experience in clinical operations, process optimisation, clinical systems management, or related functions, with demonstrated ability to coordinate and project manage initiatives across functions.
• Experience with clinical KPIs, reporting requirements, and operational dashboards (e.g.,…