Field Technical Support Engineer

Field Technical Support Engineer Description
- About the role:

This role is for a
Field Service Technician
specializing in
HP Indigo Digital Printing Presses
. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base inthe greater

South Carolina area, traveling to customer sites to ensure theirdigitalprinting solutions run flawlessly.

This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving, while maintaining high customer satisfaction levels and addressing customer-related issues promptly.

• Install & Configure:Set upHP Indigo Digital Printing presses, including hardware, software, and network components.

• Maintain & Repair:Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.

• Customer Training:Educate customers on proper usage, color management, and best practices.

• Project Execution:Follow installation and escalation plans to meet deadlines and quality standards.

• Proactive Support:Use monitoring tools to identify and prevent potential issues before they impact operations.

• Customer Engagement:Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

• Technical Expertise:

• Strong mechanical, electrical, and electronic troubleshooting skills

• Knowledgeofdigital printing press technology

• Solid computer/networking skills

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence

• Typical candidate possesses 4-6years in field service, technical support, or printing press repair

• Excellent communication and problem-solving abilities

• Ability to work independently and under pressure

• Valid driver’s license and reliable transportation

• Ability to lift, bend, and stoop throughout the day

• HP Indigo knowledge

• Printing industry knowledge

• Ability to integrate hardware/software solutions

Candidate must reside inthe greater

South Caroloina
area.

This is a field-based role with
80% travel to customer sites. Travel distances willvary day-to-day.

The pay range for this position is$25
to$38
USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 13 paid holidays

• 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Services

Full time

No shift premium (United States of America)

75%

Not Specified

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or