System Customer Support Analyst

Haynes Inc. an experienced long-term government contractor, is searching for a Systems Customer Support Analyst to serve our client, the Department of State (DOS) in beautiful Charleston, SC. To be considered for this job, the candidate must be able to obtain a security Secret Clearance, or already possess one. A Secret Clearance will open a lot of other doors for your career with the Government, including the possibility of being hired directly.

This is a full-time jobPLUS generous benefits package (outlined below)

Haynes Inc,continues to partner with Department of State (DoS) in Charleston, SC. Our 80+ employees. support the DoS Comptroller and Global Financial Services (CGFS) Center in the areas of:
Global Compensation, Information Systems Security (ISSO), and Global Financial Operations. We serve the U.S. Foreign Service, Department of State Civil Service, Foreign Service Retirees, Embassies, and Overseas U.S. Agencies reaching 180 countries and 140 currencies. Haynes, Inc. provides services in:
Accounting, Administration, Budget, Travel, Vouchering, Accounts Receivables, Reconciliation, Systems Analysis, Information Systems, Computer Security, Payroll and Compensation, Treasury, Payroll Customer Service, Training, Audits, and Paralegal Analysis.

• 11 paid Federal holidays
• generous Employer Match on your 401k
• Paid Time Off
• Medical/Dental/Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Disability
• Tuition Reimbursement
• free Professional Development & Training Program with 9000+ courses
• and more!

We thrive on providing a good work/life balance and in creating an inclusive culture where employees feel valued, appreciated, and are rewarded for top performance!

The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC requires for a Business Process Analyst on the CGFS Customer Support Desk. Office of Customer Engagement (CE) provides customer support, help desk services, Knowledge Base article contribution and review and assistance with development of training documentation for overseas financial operations. This position will function as a Tier I analyst on the CGFS Customer Support Desk and will provide financial system and business process analyst support by phone and email to customers at overseas missions and domestic bureau offices.

The contractor shall perform these services under DOS Manager of the CGFS Customer Support Desk.

• Experience performing technical tasks and analysis
• Customer Service Helpdesk experience
• The ability to multi-task, to trouble-shoot software and system applications, and to learn quickly with little guidance

• Experience providing technical support in high-volume call centers
• Experience performing help desk support for large, complex financial systems, as well as knowledge of Federal accounting/financial management policies, practices, operations and procedures
• Experience supporting the development, analysis, testing, or implementation of mainframe or client-server based financial systems similar in size, complexity, and scope to the DoS systems

• Develop,communicate, and implement cost-effective solutions to the Departments requirements
• Superior verbal and written communication and organizational skills
• Dependability and punctuality
• Flexibility and adaptability

During designated hours of operation, the analyst is responsible for monitoring and responding to incoming calls, reviewing and resolving tickets submitted through Engage CGFS, and providing first-level technical support for system-related inquiries from overseas users within the…