Desktop Support Technician

This position will sit at onsite but will support 5 sites. There will be occasional travel to the other 4 sites, up to an hour away (10-15%). Mileage will be reimbursed. There may also be occasional off hours in the evenings or weekends.

Pay: $28.93/hour

Duration: 1 year to start with extensions/conversion based on performance and headcount approval.

The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment. This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures. The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities.

The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary.

End User Support

• Serve as the first point of contact for IT support requests and walk-up support.
• Troubleshoot hardware, software, printer, network, and connectivity issues.
• Resolve incidents and service requests through the ticketing system.
• Escalate complex technical issues to senior support personnel when required.
• Provide exceptional customer service and end-user education.

Desktop and Device Deployment

• Configure and deploy desktop computers, laptops, and manufacturing workstations.
• Join devices to corporate domains and perform Active Directory account administration.
• Install and validate required enterprise tools, including endpoint security and management software.
• Configure network settings and user access permissions.
• Support deployment and setup of mobile devices and enterprise mobility management solutions.
• Assist users during equipment installations and replacements.

Endpoint Administration

• Verify proper installation and functionality of endpoint management and security tools.
• Assist with software updates, operating system updates and patch management activities.
• Maintain accurate device inventories and asset documentation.
• Review and remediate endpoint compliance issues.

Basic Network Support

• Troubleshoot connectivity issues involving network ports, switches, and wireless connections.
• Assist with IP address management and network audits.
• Support VLAN and subnet documentation efforts.
• Escalate advanced network issues to site leadership or networking teams.

Security and Compliance

• Follow and reinforce cybersecurity policies and device usage requirements.
• Support endpoint security initiatives including antivirus and endpoint protection platforms.
• Assist with user account reviews and device audits.
• Help ensure systems remain compliant with enterprise standards and best practices.

System Maintenance and Audits

Perform periodic audits of:

• Active Directory computer accounts
• Device inventories
• Backup coverage
• Endpoint management systems
• Security tool functionality
• File share access permissions

Assist with documentation updates and infrastructure reviews.

Support backup verification and recovery testing activities.

Customer Education

Educate users on:

• Manufacturing versus standard corporate device requirements
• Mobile device management practices
• Collaboration room technologies
• Printing services and limitations
• Corporate IT standards and procedures

Project Support

• Assist with local IT projects and infrastructure upgrades.
• Support equipment installations, moves, adds, and changes.
• Execute assigned project tasks with direction from senior IT staff.

• Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
• 2+ years of desktop support or IT help desk…