Philanthropy Operations Manager

Philanthropy Operations Manager

The Philanthropy Operations Manager reports to the Deputy Director of Philanthropy for the South Carolina chapter and will apply their skills to gift processing and event management in South Carolina. They will be responsible for revenue coding and entry, gift acknowledgements, and pledge management. The position is also responsible for the production and delivery of compelling events and other experiences that bring our donors and prospects closer to the work we do at The Nature Conservancy and the people who do it.

In the events capacity, this role leads the planning, coordination, and execution of a portfolio of donor and prospect experiences. In parallel, the role supports critical revenue operations functions, including gift processing, revenue tracking and reporting, data management, and stewardship support. By leveraging systems, analytics, and process improvements, the Philanthropy Operations Manager ensures accuracy, efficiency, and informed decision-making across the philanthropy team.

This position requires strong project management, attention to detail, and cross-functional collaboration to successfully drive both engagement and revenue outcomes.

The Philanthropy Operations Manager (POM) will work towards meeting the strategic priorities of the team by developing and implementing tactics for approved plans and completing and organizing multiple tasks and activities. They will identify individual priorities based on the needs of the program. They will manage, track, and report on key data related to the team scope and priorities. The POM will perform independent analysis of key program data, which will include donor or gift information.

They will be responsible for the timely processing (coding and recording) of gifts/constituent revenue for the program. They will oversee the booking and management of donor pledges, ensuring audit compliance and accuracy. They will provide recommendations and targeted training related to the functional area of the team.

The POM will also develop, create, and implement events that align with the strategic priorities of the South Carolina chapter, and will be responsible for the logistics, project management, and execution of 10-12 events and trips annually of varying scope and complexity. They will have substantial contact with stakeholders and may serve as the lead liaison with partners. They will manage event budgets, technology support, create printed materials, including the run of show and executive briefing.

The POM must have advanced knowledge of the systems and resources utilized by the team to provide programmatic support and coordinate communications related to the resources. They are responsible for event-related data in the donor database, including RSVPs and attendance records, and running mailing lists.

The POM will take on additional duties to enhance the work of the team, such duties may include, but are not limited to, a more significant role in training, developing documentation, and/or enhancing the systems and tools used by the team. The POM will keep up-to-date on market trends and best practices in order to improve services. They will adapt processes and implement recommended practices in order to improve effectiveness based on their in-depth understanding of related policies and procedures.

Responsibilities & Scope:

• Code gifts and manage/track revenue, including but not limited to: (1) analyze gift related documentation (agreements, pledge forms, donor interactions) thoroughly to determine and create codes based on type of revenue and donor requirements; (2) follow SOPs/established guidelines and best practices; (3) work with Global Development teams to ensure all revenue is accurately and timely entered in the constituent management system;
  
  (4) Data entry in constituent management system; (5) Process adjustments to revenue on an as-needed basis; (6) Monitor conditional gifts/pledges and work with Conservation and Finance to adjust as conditions are met.
• Become an expert user of our fundraising systems including our Blackbaud donor database. The POM will be experienced with data entry, running…